Mercedes-Benz of Westminster

My worst car owning experience in nearly 30 years After a bad experience with my first car and nearly 3 decades of subsequent care ownership, my motto has been to sell my cars before the warranty peri After a bad experience with my first car and nearly 3 decades of subsequent care ownership, my motto has been to sell my cars before the warranty period is expired. That is, until we bought our Mercedes GL 450 in July 2013. After all, the Mercedes brand is distinguished for its quality and service, and the Westminster dealer was rated among the top in the country when we bought the car from a superb sales person who has since left the dealer, alas. In the interim, the dealer has generally been accommodating, considering we live in the mountains. They offer to pickup and deliver cars, a service we used once. As responsible owners, we have driven and maintained the car in accordance with Mercedes standards, and have generally been satisfied with its performance. But with 55k miles on the car and the 4-year warranty expired, we were starting to think -- and had even contacted a Westminster salesman -- about selling our 4 1/2 year old Mercedes and buying a new Mercedes. However, our recent experience with our Mercedes and with this dealer in particular is so damning, I can't see ever owning a Mercedes again, and I'm eager to dump the one we have. As many reviewers have complained, the check engine light is an enigma. Ours has gone on and off over the years, requiring us to bring the car in to Westminster for evaluation, from four hours deep in mountains. Though an inconvenience to bring the car in, every time prior, it was an easy to resolve matter....until yesterday when we were told that their computer shows the source of the engine light is a faulty turbo, whose replacement -- not under warranty anymore! -- costs $6500 and will require a week of service! It's as if there's a designed obsolescence plot at play here, like Apple, who is contending with allegations that they conspired to make their older iPhone batteries go bad after software updates. We're not even sure we can trust the Westminster service people since the engine light actually turned off prior to getting our car into to the service department. Now that we're in this difficult situation, with a car that needs expensive, unwarranted repairs prior to driving it, we were told by the Westminster salesman -- whose eagerness and accommodation pales in comparison to the original Westminster salesperson we worked with -- that the trade-in value of our car is shockingly low, and we can't get a call back from the General Manager at the dealer, Kevin Stuart. The bottom line is that though we thought we were buying a car that was far superior in quality to any we'd owned before, we find the opposite is true. For the first time in my car owning experience, not only do I have to invest an enormous amount before I can sell the car, the disclosures related to the car will hamper my ability to sell it at a reasonable value. I'm posting this here, and intend to shine a light on our situation elsewhere, including nationally, so other unsuspecting, trusting Mercedes customers know our story. Caveat Emptor -- buyer beware! More

Rick Nicholas - BEST in the Business! My experience at Mercedes-Benz of Westminster could not have been any better. Every member of the team was super helpful in finding the right vehicle My experience at Mercedes-Benz of Westminster could not have been any better. Every member of the team was super helpful in finding the right vehicle for me and making it an enjoyable process. Rick Nicholas was a pleasure. He is a real class act and the very best at what he does. Thank you Rick and everyone at Mercedes-Benz of Westminster! More

Excellent LINDA K. Went above and beyond in getting my E-350 taken care of and getting back to me. Excellent customer service. Thanks again for your assist LINDA K. Went above and beyond in getting my E-350 taken care of and getting back to me. Excellent customer service. Thanks again for your assistance. More

Jim Plank Jim is an amazing sales guy. He is very genuine & took great care to direct us to the perfect car for our needs & then proceeded to work with us in a Jim is an amazing sales guy. He is very genuine & took great care to direct us to the perfect car for our needs & then proceeded to work with us in an absolutely non-pushy manner to make the buying experience a no-pressure and enjoyable time for us. He had great follow-up after the sale to make sure we were totally satisfied. This was perhaps the most professional car buying experience of my life. There is no doubt we will return to Jim when it is time for our next Mercedes. More

Jim Plank took great care of us before, during and after the sale. He laid out all the options and was never pushy or overbearing. He always had our best inte took great care of us before, during and after the sale. He laid out all the options and was never pushy or overbearing. He always had our best interests in mind. We highly recommend Jim. More

Purchased CPO GLK I purchased vehicle over the phone from out of state. It was just as easy as buying local. Tomas, Eugene and KB made it a an easy transaction with zer I purchased vehicle over the phone from out of state. It was just as easy as buying local. Tomas, Eugene and KB made it a an easy transaction with zero problems. I will definetly pass on their info to friends. More

Efficient Friendly Accommodating Amy Siefert, our sales rep, did a very fine job. Kudos Amy Rick Nicholas remembered me from last year, did NOT try up sales on my ALWAYS cash purc Amy Siefert, our sales rep, did a very fine job. Kudos Amy Rick Nicholas remembered me from last year, did NOT try up sales on my ALWAYS cash purchases!!! NICE Touch RICK THANKS AGAIN JP More

"Service"! I drive 196 miles and pass another MB Dealership to have my vehicle serviced and repaired. I can count on being treated extremely fair and honestly. I drive 196 miles and pass another MB Dealership to have my vehicle serviced and repaired. I can count on being treated extremely fair and honestly. Linda is a tremendous asset to Westminster Mercedes Benz. If it weren't for her service I would not be there. I highly recommend having her as a service representative. Allen More

Awful customer service. I have not received my refund I Purchased a cancelable extended service contract from Rich Nicholas for my 2012 SL 550. Two months later I still do not have my refund despite the f I Purchased a cancelable extended service contract from Rich Nicholas for my 2012 SL 550. Two months later I still do not have my refund despite the fact that they keep saying it's in the mail. You ask, call or email them? Neither the General Manager or the Finance Director pick up phone calls, return phone calls or respond to emails. Maybe they are going broke and can't cut a small check; I don't know. I do know you could not get worse customer service from any pot lot or dealership in the front range. Avoid this store. So many good dealerships these days. Do not believe anything their finance Dept tells you and especially wants to sell you. having poor service really takes so much time. I will eventually get my Refund. I will report when I do. More

I am no longer welcome to have my car serviced at MB of W.. Apparently you can lease two cars, purchase two cars, purchase a $5,000 extended warranty, but if you give them negative reviews for their service, yo Apparently you can lease two cars, purchase two cars, purchase a $5,000 extended warranty, but if you give them negative reviews for their service, you are no longer welcome to have your car serviced there. I received a call last Friday from my service associate stating that I am no longer allowed to have my car serviced at their dealership because I provided negative reviews. They also cancelled my service appointment I had scheduled for the following week. I received a text with the phone number (303) 453-4581 for the Denver MB location. The service manager didn't even have the courtesy to call. More