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Mercedes-Benz of Westminster
Westminster, CO
518 Reviews
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Showing 518 reviews
July 29, 2022
Poor, Poor, Poor Service. Service Department is nothing but a scam. Went in for an oil change and a DVD swap. Paid about $500... Vehicle stayed in shop for 4 days until it was Service Department is nothing but a scam. Went in for an oil change and a DVD swap. Paid about $500... Vehicle stayed in shop for 4 days until it was ready. Picked it up, stereo and car was just fine and I was so happy. I drove off from the service dept and very pleased with Matt Dunn(advisor) 10 minutes down the street Vehicle broke down with Coolant steam all over. I never had a problem with the Coolant or over heating problems. Vehicle was towed by the service dept. They kept the vehicle for days. I got tired of paying for a rental so I called over there and asked for a loaner while they figure out what they did to my Mercedes S550. They did give me the loaner cause they felt responsible for the breakdown. However, after another week goes by i am told that vehicle overheated and blew out an upper radiator hose. Matt said it will cost me $600 and it will be good to go. I said can you do something to help me with the price? He took $100 off. I agreed to pay that and few days later Matt calls me to tell me that i need a Laundry list of other parts to be replaced. $4200 worth of parts to be exact. I was furious... After calming down I had no choice but to pay for it, I guess!!! So I authorized the work. Pay $4200 and this madness will stop. Not really!!!! after all those parts were replaced, I am told that I need a new Radiator Fan that will cost me another $1100.. xxx!!!! I told Matt to have his service manager call me. Service manager Jeff Blake called me to tell me that he would give me 15% OFF total amount. WOW!! Thanks Jeff.. Um no Thanks!! A couple days go by and I called Matt to authorize $1100 new radiator fan. The $4200 repair included a new radiator but never mentioned to me about the radiator fan. this whole time they had the vehicle (over a month) radiator fan was never an issue. Spoke to Parts and Service Director Andrew Eytcheson about my experience with service and Matt Dunn. No help!!!! Thanks Andrew... Great customer service from you too...Anyways, Radiator Fan put in and car is ready for pick up.... Day of pick up I get a call from Matt saying vehicle is ready but I will need to pay another $2200 for a new Amplifier because it is not sending a signal to stereo, SO I HAVE NO SOUND NOW!!!xxx MATT!!!!! So the the last thing they did was a Radiator fan and that screwed up my sound/amp/ now electrical issues. I got a call from Matt saying to authorize $2200 new amp or bring loaner back and pay your $4225.00 for services that was never an issue from day 1. I also received a threat from Matt Dunn. He said if I do not return the loaner by end of business day on 07/27/22 that I would accrue a $100 daily charge. That is when I had enough and went to Mercedes Corporate to see what they would advice me. Spoke with them and they basically said that Westminster Mercedes is an independent dealer and that I would have to deal with them. WOW!! THANK YOU CORPORATE.. I told her that I have been dealing with them and it is not working out nor FAIR that is why I am reaching out to you guys!!! Anyways, after I received the threat of $100 daily charge on my credit card for not returning the loaner back, I drove straight to them. Dropped off the Loaner. Paid $4225.00 and drove off. My car went in on May 27th at 9:30am for an oil change and DVD sway for the radio to work. Picked up the vehicle 07/27/22 after paying $4225.00 and still no sound in my car. Radio works just fine but will need to talk to Mercedes of Denver to see if they could just program the stereo and that should do the trick. PEOPLE if you are reading this... STAY AWAY FROM WESTMINSTER MERCEDES SALES/PARTS/SERVICE.... There are other places like Mercedes of Denver or MD Clinic for support with your new or used Mercedes. I will copy and paste this review and add to YELP as well as have my friends and family share this on all social media. If you want this madness to stop and not share any hate on the net. I would like a call from someone that I have requested to speak with during this whole process and that is the GSM Taylor Stephens General Sales Manager (303) 410-7821 17 years with Mercedes- Till this day... I never got a call nor an email from the GSM of the store. WOW!! THANK YOU TAYLOR. What I want is my credit card refunded and a new amp put in to be satisfied.. ZAK More
by carguy303
Employees Worked With
Jeff Blake
July 23, 2022
Disappointed with sales leadership. They are apparently purposefully disconnected from the customer. Out of state buyers not a warm welcome. They are apparently purposefully disconnected from the customer. Out of state buyers not a warm welcome. More
by nomercedeshere
Employees Worked With
Greg Weiler, Taylor Stephens
June 02, 2022
Beware, gross negligence displayed by staff! I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, which it was, so I paid up, signed the papers and returned to my home state, with the promise by salesmen John Mattis and Dmitri Kouznetsov that they would handle the collection and transportation of my car two days later with the utmost professionalism. When the transportation company arrived to this dealership two days later to pick up my car, the truck driver recorded numerous scratches on body and windshield, and whats even worse, they ENTERED A FALSE ODOMETER READING ON THE COLLECTION PAPERWORK! The truck driver inflated the odometer reading by adding 120 miles, I found out later that this was done so the truck driver himself could drive MY car for his personal use here in my home state before delivering it to me (Crazy huh?). The vehicle was recovered a couple of days later by me from the truck driver himself, with damage but yet it still had less miles than what it was picked up with from the Westminster dealership. –imagine that. Sales Manager Eugene Darconte washed his hands from this, even though Mr. Kouznetsov signed and authorized the legal paperwork pertaining to Bill of Laden of the car with a false odometer reading and “allegedly” non-existent damage on the car. When I confronted Dmitri about this his response was “well, we never really check that paperwork when we sign it...”. I was speechless… Transportation company alleges that this damage was already on the car at pick up from Denver, and well, Dmitri DID IN FACT sign the paper with that "alleged" damage and the over-stated odometer reading, so... If this is not gross negligence then I don’t know what is. I’d stay away from this place. More
by amedal1
Employees Worked With
Eugene Darconte, John Mattis, Dmitri Kouznetsov
May 25, 2022
I purchase two cars: Mercedes -Benz GLE and Mercedes -Benz GLS, and both time it was fast, friendly , convenient and reliable experience. Great dealership by far comparing to others in state of Colorado -Benz GLS, and both time it was fast, friendly , convenient and reliable experience. Great dealership by far comparing to others in state of Colorado. I would strongly recommend it especially if you are looking to get a great customer services. Both times I worked with Dmitri Kouznetsov, he is very knowledgeable and easy going sales person. Bravo to Taylor Stephens and Dmitri Kouznetsov. More
by AT
Employees Worked With
Dmitri Kouznetsov, Taylor Stephens
May 21, 2022
I wanted to purchase the smart EV I had been leasing. From the initial phone call to the dealership through the final purchase the transaction was handled professionally, efficiently and in a friendly an From the initial phone call to the dealership through the final purchase the transaction was handled professionally, efficiently and in a friendly and cheerful manner by everyone I came in contact with. More
by JPENN1245
Employees Worked With
Tomas del Bano
April 21, 2022
Do not waste your time here. Waited 3 months for a car to arrive that was ordered, came to pick it up and it is t what I ordered. The response from Sales guy and the GM- “We shou Waited 3 months for a car to arrive that was ordered, came to pick it up and it is t what I ordered. The response from Sales guy and the GM- “We should have been better but how about a different car for significantly more money”. 3 months lost on getting a car, poor service and they clearly don’t care but it won’t always be a sellers market and consumers will remember. Not the “Mercedes’” experience. More
by WLP1268
Employees Worked With
Hadyn Roberts
