Mercedes-Benz of Westminster

Beware, gross negligence displayed by staff! I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, I purchased a vehicle last April from out of state. I traveled to the dealership in Denver to inspect the vehicle and make sure everything was ok, which it was, so I paid up, signed the papers and returned to my home state, with the promise by salesmen John Mattis and Dmitri Kouznetsov that they would handle the collection and transportation of my car two days later with the utmost professionalism. When the transportation company arrived to this dealership two days later to pick up my car, the truck driver recorded numerous scratches on body and windshield, and whats even worse, they ENTERED A FALSE ODOMETER READING ON THE COLLECTION PAPERWORK! The truck driver inflated the odometer reading by adding 120 miles, I found out later that this was done so the truck driver himself could drive MY car for his personal use here in my home state before delivering it to me (Crazy huh?). The vehicle was recovered a couple of days later by me from the truck driver himself, with damage but yet it still had less miles than what it was picked up with from the Westminster dealership. –imagine that. Sales Manager Eugene Darconte washed his hands from this, even though Mr. Kouznetsov signed and authorized the legal paperwork pertaining to Bill of Laden of the car with a false odometer reading and “allegedly” non-existent damage on the car. When I confronted Dmitri about this his response was “well, we never really check that paperwork when we sign it...”. I was speechless… Transportation company alleges that this damage was already on the car at pick up from Denver, and well, Dmitri DID IN FACT sign the paper with that "alleged" damage and the over-stated odometer reading, so... If this is not gross negligence then I don’t know what is. I’d stay away from this place. More

I purchase two cars: Mercedes -Benz GLE and Mercedes -Benz GLS, and both time it was fast, friendly , convenient and reliable experience. Great dealership by far comparing to others in state of Colorado -Benz GLS, and both time it was fast, friendly , convenient and reliable experience. Great dealership by far comparing to others in state of Colorado. I would strongly recommend it especially if you are looking to get a great customer services. Both times I worked with Dmitri Kouznetsov, he is very knowledgeable and easy going sales person. Bravo to Taylor Stephens and Dmitri Kouznetsov. More

I wanted to purchase the smart EV I had been leasing. From the initial phone call to the dealership through the final purchase the transaction was handled professionally, efficiently and in a friendly an From the initial phone call to the dealership through the final purchase the transaction was handled professionally, efficiently and in a friendly and cheerful manner by everyone I came in contact with. More

Do not waste your time here. Waited 3 months for a car to arrive that was ordered, came to pick it up and it is t what I ordered. The response from Sales guy and the GM- “We shou Waited 3 months for a car to arrive that was ordered, came to pick it up and it is t what I ordered. The response from Sales guy and the GM- “We should have been better but how about a different car for significantly more money”. 3 months lost on getting a car, poor service and they clearly don’t care but it won’t always be a sellers market and consumers will remember. Not the “Mercedes’” experience. More

I had an appt scheduled with Haydn Roberts to work on options on an end of a lease and he was the absolute worst. I am a young adult and I have never felt so degraded by an employee at ANY company. He di options on an end of a lease and he was the absolute worst. I am a young adult and I have never felt so degraded by an employee at ANY company. He did not allow me to ask any questions due to him continuously speaking over me. When I questioned the low ball numbers he provided me, he told me that Mercedes works with "real numbers" and if someone offered me anything other than that they are idiots. He was completely unprofessional and rude! He continuously moved his head forward and down making faces at me when all I was trying to do was get options for a lease buyout. He held onto my keys until he was done talking making me wait to leave and hear what he had to say about "real numbers". He mentioned my age immediately as I walked into his office and treated me like a fool ever since. He said he has been working there for 12 years during his rant about "real numbers" and it's a real shame that this is being tolerated at Mercedes. This is only a fraction of how poorly I was treated throughout my visit with Hayden. He also repeated himself a million times because he would not listen to my actual question. He cut me off every single time. I couldn't be more disappointed and upset about how poorly he treated me. More

Very nice and friendly people, I got 2022 Sprinter from them and was everything smooth! Thank you guy’s them and was everything smooth! Thank you guy’s More

Purchased a custom build vehicle - sprinter - Tomas was communicative, supportive and informational every step of the way from build to out the door sale. Most pain free vehicle purchase of any kind, serio communicative, supportive and informational every step of the way from build to out the door sale. Most pain free vehicle purchase of any kind, seriously, including a fast and efficient trade in of one of our vehicles. Very efficient use of our time as customers; this team was courteous, knowledgeable and engaged. Loved our experience working with Tomas and his sales/finance team. More

This is my 2nd Mercedes that I’ve bought and both times I’ve have a good experience. I test drove my new car when it just arrived at the dealership. This time I worked with Hadyn and was really happy when I’ve have a good experience. I test drove my new car when it just arrived at the dealership. This time I worked with Hadyn and was really happy when it was available for me when he said it would be ready. More

Respectful, courteous, on time. We were provided with a very nice loaner vehicle while our vehicle was serviced for the day. Outstanding service. We were provided with a very nice loaner vehicle while our vehicle was serviced for the day. Outstanding service. More

Good, friendly and informative customer service. All questions asked were addressed in a timely matter and the purchase of my new GLE went smoothly. Sales and Finance personnel were very informative All questions asked were addressed in a timely matter and the purchase of my new GLE went smoothly. Sales and Finance personnel were very informative, courteous and friendly. More