Mercedes-Benz of Westminster

I have been to Mercedes-Benz of Westminster each time our Benz required a Service. Their Customer Service is outstanding! I found them to be very warm, sincere, and friendly. An especially important point at Benz required a Service. Their Customer Service is outstanding! I found them to be very warm, sincere, and friendly. An especially important point at this last visit is that the Service Advisor I worked with, Scott, is always so attentive to listening to all of my concerns about our Benz, and answering all of my questions. Scott and the Dealership know how very special this Crossover is to us. We have found their quality of work to be exceptional. We have never had an issue with purchasing the exact parts that we wished to use to replace worn out ones - even if it meant buying the parts elsewhere and bringing or shipping it to them. Consistent, exceptional, attention to detail service work each and every visit. They are amazingly warm and friendly. Each and every visit I feel like Royalty. They have a way of making you feel right at home and comfortable. By the way, their lounge is awesome. Free snacks, drinks, other snacks/drinks you can purchase if you like, super comfortable chairs, TV's - I am referring to multiple TV monitors - you can watch regular TV or "Benz TV" - watch your car being worked on. Fascinating to watch them go to work. They get right down to business. Each time I am there and need to wait in the lounge, I am surprised when they come to get me, that it is already time to pick up our Dash (R-500). We have found the entire staff there to be very warm and friendly. Sales and other staff saying hello to me with big smiles even though I'm there for the Service Department and not sales. Each time I have needed a loaner vehicle to drive one has been waiting for me. Beautiful vehicles to drive. Very clean, running perfect. They have a fleet of SUV's and Sedans. I've driven both, very nice. Very fair Rental Agreement. Simply take care of the car, respect their no smoking/no pet policy, and gas up if needed upon return. No hassles. Our overall experience? Seamless. Perfect Service. They will keep you apprised of your particular needs for your vehicle. They are super about doing no un-authorized work. Absolutely no worries there. If there are things in need of repair but one doesn't want to address then yet they simply make suggestions about what should be watched and addressed in the future. Their pricing is very fair. We have looked around at some of the other options out there for us, other mechanic shops which specialize in Mercedes Benz repairs and have found Mercedes Benz of Westminster to be very competitive and fair price-wise. We also have the peace of mind that the Dealership uses genuine Mercedes Benz parts. All in all each experience with them has been amazing. I couldn't ask for better service. More

We bought a new car here. Sales team sold the world and the service team and GM have been apologizing for them ever since. This is the worst dealership for Mercedes we have ever dealt with. It is really su the service team and GM have been apologizing for them ever since. This is the worst dealership for Mercedes we have ever dealt with. It is really surprising because Mercedes is usually fantastic. This one must not be monitored by the parent company at all because they are really far off from what one would expect. More

My experience with John was excellent. He was very friendly and easy to relate to - no pressure which I appreciated. There was, I'll assume, a miss communication about the final price I expected - th friendly and easy to relate to - no pressure which I appreciated. There was, I'll assume, a miss communication about the final price I expected - this was disappointing but not an ultimate deal breaker. Jeff did his job effectively and thoroughly - and was able to sell us additional options which hopefully will prove to be good decisions on our part. We're looking forward to getting some of those options successfully completed next week. We hope our experience with your service dept. will rate a 5 - time will tell. As a long time Cadillac owner we look forward to an even better experience with MB of Westminster. More

As soon as I called I had a response and road side service contacted me and made an appointment. When James arrived he was pleasant and quick to get the job done. Though he exhausted the options he service contacted me and made an appointment. When James arrived he was pleasant and quick to get the job done. Though he exhausted the options he was unable to solve my problem. The next time my light comes on I will go in to service. Thank you Diana More

Extremely friendly. Scott had a recall service item prepared to be installed. I had no idea it was needed. The price came in way below what I was expecting to pay. Can't get any better than that. prepared to be installed. I had no idea it was needed. The price came in way below what I was expecting to pay. Can't get any better than that. More

Amazingly expensive! I had a service light on my dash and I had the dealer do an oil change... $109!!! When I got the car back they did not reset my dash warning message. I asked them to do so and they said I had the dealer do an oil change... $109!!! When I got the car back they did not reset my dash warning message. I asked them to do so and they said I needed an additional service where they rotate my tires and check the belts. this was only an additional $225! They refused to reset my dash board. Take your car anywhere but this dealer if you value the dollar. You have been warned... More

Hayley is awesome both pre and post sale. Pre sale was all smooth sailing with strong product knowledge and information. The sale was transparent and honest with us agreeing to reasonable terms in 5 minu all smooth sailing with strong product knowledge and information. The sale was transparent and honest with us agreeing to reasonable terms in 5 minutes. Post sale was even more amazing as my car was damaged by a rock shortly after purchase the entire dealership helped make the situation a non-event. Great experience. More

End of last year I decided to bring in my 2010 Porsche Cayman S. My wife meet me at the dealer in her 2010 Cadillac Escalade and we both parked in two of the front parking spots and walked in. I was 23 Cayman S. My wife meet me at the dealer in her 2010 Cadillac Escalade and we both parked in two of the front parking spots and walked in. I was 23 and look like i'm maybe 12 maybe 15, no joke. I was with my wife she was 25 and looks about the same age as me. I was wearing jeans and an Old Chicago's T-Shirt and my wife was wearing jeans and a tank top. The looks we got were: "Where are those kids parents"; "I bet they just want a test drive" we wanted to trade for a new silver 2011 C63 AMG I had seen on the website early that morning. I located the car and started looking it over. It took about 10 min of looking at the car before we had anyone approach us and the first person to approach us said: "are you looking for someone?" I said "No, no one in particular... we would like to purchase this car." I kid you not the sales person said: "This car is $70,000 way out of your price range lets look at some of our used selection." We were shocked and speeches, we turned around and walked out. The look on his face when he saw us get into each of our $60,000 cars was priceless. We drove straight to Mercedes Benz of Denver and had no trouble what so ever. Not the slightest look from anyone that we shouldn't be there and they took great care of us. We even parked so no one could see our cars ahead of time. All they got were the "2 kids" and they treated us exceptionally! More

DO NOT PURCHASE A VEHICLE FROM THESE PEOPLE. I have never encountered such indifference or incompetence. They managed to screw up the financial/title paperwork at every juncture of my transaction, and never encountered such indifference or incompetence. They managed to screw up the financial/title paperwork at every juncture of my transaction, and then treated me as if I were a nuisance for trying to rectify each mistake. The time and expense I have incurred via my repeated visits to the DMV in order to keep my car on the road are becoming epic. I guess I'm more distubed by their callousness than the breathtaking incompetence which caused my predicament --- which is why I'm writing this. I should mention that I received this type of customer non-service after purchasing multiple vehicles from them. More

This was the second new vehicle I purchased from Katie O'Neill. The first purchase in 2009 went fairly well though they snuck a $500 downpayment into the paperwork at the very end (I was annoyed as I had O'Neill. The first purchase in 2009 went fairly well though they snuck a $500 downpayment into the paperwork at the very end (I was annoyed as I had specifically said I was going to put $0 down but in the end I caved in). This time it was for a new 2012 vehicle. We had an arrangement that I would basically trade my old lease for the new one. I would be putting down a small amount of money this time. I would make one payment on a car each month, making the transition pretty seamless. I verified this last bit twice -- only one car payment each month. I didn't have my checkbook with me so they needed a credit card until I brought the checkbook in with me later. I verified that they wouldn't be using the credit card for car payments. I had already made one car payment on the old car that month, about a week before when I turned it in to them. A few days after giving them the old car I had another car payment for that car come out of my account. The dealership hadn't finished the paperwork on that car yet so according to MB Financial I still owned it. They would refund my money but it took six weeks. A few days after that surprise I found a car payment on the new car on my credit card. That's three car payments for that month! I spoke with Katie about this and how we could make it right. She was defensive and would not answer any of my questions. She stressed over and over how I loved the car and I wanted the car. That was never an issue. I still love the car. It was like I wanted to talk about apples and she would answer questions about oranges. Then she got really upset and quickly ended the call. I never even raised my voice. I think I was in shock that she'd throw away a loyal customer so quickly. That was weeks ago and I haven't heard from MB Westminster again. I guess they don't need my business! I still like the service department very much and I highly recommend them. However, if you want to buy a Mercedes I highly recommend going somewhere other than MB Westminster. More