Mercedes-Benz of Westmont

While I have had some decent experiences in the past years - for the most part - this Dealership is Terrible. I had issues right from the get go at Sales.. and mind you - this is not my only car. I do w years - for the most part - this Dealership is Terrible. I had issues right from the get go at Sales.. and mind you - this is not my only car. I do work with other dealerships and automotive brands for my other vehicles and I have 'NEVER' experienced such Terrible Sales and Service. Their Sales person Kim called me and then went silent when she knew I know my cars. For starters - the unprofessionalism, the overselling, and the overcharging of something that can be done seamlessly if I went to a different MB Dealership - is beyond ridiculous. Family members and friends of mine had warned me about this place but I went back only because of the proximity. This will be 'THE VERY LAST TIME' I am going to this dealership and I will escalate their lack of ethics, unprofessionalism, and lack of transparency all the way to the Top at Mercedes' leadership. Tim Kronon from service was great but I didnt get a chance to work with him this time - my bad luck. Kelli who used to work there was great but she doesnt anymore. The rest of them are either unhelpful or out to get you. This place is really the pits. They even broke my numberplate cover and bent my numberplate when they returned my car - for crying out loud! Seriously DO YOURSELF A FAVOR AND DO NOT go here. Very unethical set up. I was overcharged and taken for a ride. Such a terrible experience. I will be speaking to MB folks at Sandy Springs, Atlanta and I will be raising these concerns. More

Earl Sklar is the gentleman you want to work with when at that Dealership….. From sales to tech issues he follows through and helped me with everything. Honestly it’s hard to find folks today that work with that Dealership….. From sales to tech issues he follows through and helped me with everything. Honestly it’s hard to find folks today that work with you after the sale vs for the sale & follow up until you are satisfied……. Thanks again for getting me up & running! More

I never thought buying a car would be so fun? ! Kim Cager is one of a kind! I am so glad I met her, I’ve never left a dealership feeling so confident in my decision!!! THANK YOU ! Kim Cager is one of a kind! I am so glad I met her, I’ve never left a dealership feeling so confident in my decision!!! THANK YOU More

Kimberely was absolutely outstanding! !!!!! From the moment I walked in, she made me feel comfortable and valued. She’s attentive, personable, and, most importantly, HONEST. In an industry !!!!! From the moment I walked in, she made me feel comfortable and valued. She’s attentive, personable, and, most importantly, HONEST. In an industry where genuine salespeople are rare, Kimberely stands out by TRULY looking out for your best interests—not just making a sale. She took the time to understand my needs, answered every question with patience, and made the entire process seamless. If you’re looking for someone you can trust with your car-buying experience, look no further. You MUST work with Kimberly—she’s the real deal! THANK YOU for everything! More

Kimberely is the best! !! I’ve been coming here for years and there’s a reason why!!! !! I’ve been coming here for years and there’s a reason why!!! More

Sales Person and Sales Manager were very friendly and straight forward. They were interested in selling the vehicle but without the tricks and pressure tactics. straight forward. They were interested in selling the vehicle but without the tricks and pressure tactics. More

Exceptional, always courteous service from Mercedes Benz of Westmont! A special thank you to Mathew Poore for his diligence and perseverance in resolving a long-standing repair issue! of Westmont! A special thank you to Mathew Poore for his diligence and perseverance in resolving a long-standing repair issue! More

Very professional experience with the sales team. We had some serious negotiations and they met my rrequirements. Hassan our sales person was extremely helpful and knowledgable. We had some serious negotiations and they met my rrequirements. Hassan our sales person was extremely helpful and knowledgable. More

I was given a loaner that was the same model as my car and drove it for 2-1/2 months. I was kept up to date on the expected arrival of the part needed to repair my car. My salesperson, Sylvia was an amazi and drove it for 2-1/2 months. I was kept up to date on the expected arrival of the part needed to repair my car. My salesperson, Sylvia was an amazing contact for me. She helped coordinate my acquiring everything I needed! More

My car was in for routine maintenance. I meet my service advisor Brian at 7:00 am; Brian checked me and told the car would be completed in 2 hours. Brian had meet with loaner car person. I meet my service advisor Brian at 7:00 am; Brian checked me and told the car would be completed in 2 hours. Brian had meet with loaner car person. I was on my way by 7:05am. That is what call efficient and careful work . Brian called and told my car was ready at 9:30 am. Brian delivered on his promise. More