Mercedes-Benz of Westmont

The video inspection is quite helpful, especially when one is not able to wait at the dealership. Rob Raczek is a trusted advisor. He does an excellent job of helping me understand the services described one is not able to wait at the dealership. Rob Raczek is a trusted advisor. He does an excellent job of helping me understand the services described in the video inspection. In a time when customer service is lacking due to reduced staffing, I appreciate the level of customer service provide by Rob. More

It was very early done service was great and the service agent was very helpful. Waiting room was comfortable agent was very helpful. Waiting room was comfortable More

Our service manager, Valerie, is very knowledgeable and thorough. Great service and completed on time. The shop videos are an excellent way of keeping us informed. thorough. Great service and completed on time. The shop videos are an excellent way of keeping us informed. More

Service was very professional and welcoming. Kimberly took the time to listen to what we were looking for and very attentive to our needs. Kimberly took the time to listen to what we were looking for and very attentive to our needs. More

From the sales team to the service department, we’ve consistently had an exceptional experience. consistently had an exceptional experience. More

Brian was great to work with. He communicated often throughout the process. Will reach out to him directly in the future for any service needs. Thanks Brian! He communicated often throughout the process. Will reach out to him directly in the future for any service needs. Thanks Brian! More

Always great to be at a dealership that gets things done the 1st time the correct way and the service advisor listens and get the job done the 1st time the correct way and the service advisor listens and get the job done More

Earl and Chris are awesome. All staff are very courteous. My 4th MB from this dealership. All staff are very courteous. My 4th MB from this dealership. More

We had an excellent experience because of Chris Roberts. We were "assigned" to him but I would prefer to use him for every future car shopping experience. He was incredibly knowledgeable on the brand and ga We were "assigned" to him but I would prefer to use him for every future car shopping experience. He was incredibly knowledgeable on the brand and gave us his honest advice/opinions when we were between two cars. He was not pushy with us and i felt more supported in this process than i did in the 5 dealerships we visited before Mercedes. I really had no intention of leaving with a Mercedes (nor did i go out looking for one) but Chris made it such a great process that we left with one that day and i'm so thankful we did because we are loving it! Thank you to Chris! More

I had a service appointment and after waiting for 15 minutes Shannon did not honor a coupon I had and I asked if they had another she said no. When I came back I found they had many offers in thier app minutes Shannon did not honor a coupon I had and I asked if they had another she said no. When I came back I found they had many offers in thier app and she could have shared but she did not care and she told me I can go to the other dealer who printed the coupon. This is bad service. I felt unwelcome so I did not hesitate to drive away and go to the other dealer.Thank God the other dealer ( in romeoville ) is not too far and their customer service is wonderful. More