Mercedes-Benz of Westmont

It was an extremely simple process to buy a car. Jim Rico is an experienced salesman and a credit to the company. Jim Rico is an experienced salesman and a credit to the company. More

Excellent, Very Professional, Understanding, Proactively positive. The service advisor is a very good listener and was always making sure that every aspect of the car was inspected and if need be fixed. positive. The service advisor is a very good listener and was always making sure that every aspect of the car was inspected and if need be fixed. More

Each visit is always respectful and they take time to explain what work is going to be done and cost. I also get text messages and pictures of their findings! Would recommend them any day! I've been a cu explain what work is going to be done and cost. I also get text messages and pictures of their findings! Would recommend them any day! I've been a customer for 10 years! More

When I purchased my car in 2020, I received great service. Now, not so much. My service was supposed to cost approximately $500; it ended up costing $700. $200 was for brake service, but MB Westmont service. Now, not so much. My service was supposed to cost approximately $500; it ended up costing $700. $200 was for brake service, but MB Westmont replaced my brakes last summer. The waiting room is comfortable. I wished that bottled water was available for customers. More

I had my car serviced. Unfortunately the service department was so backlogged that the car dropped off on Monday was serviced on Thursday. I waited two weeks to get an appo Unfortunately the service department was so backlogged that the car dropped off on Monday was serviced on Thursday. I waited two weeks to get an appointment for a broken air conditioner blower. There were no loaner cars available. Mercedes was kind enough to arrange and paid for enterprise rental for the four days. Shannon Patt, Service advisor, which I’ve had before is always professional and updates by text promptly and thoroughly. More

I had an appointment and was on time but no one was available. Tim noticed and came to help. He listened and was able to find solutions. I appreciated his approach. available. Tim noticed and came to help. He listened and was able to find solutions. I appreciated his approach. More

The ML 350 2006 car that is still in the dealership has a taillights recall. The taillights don’t work when the brakes are being used, and the taillights don’t work when the signals are being used. A Mercede taillights recall. The taillights don’t work when the brakes are being used, and the taillights don’t work when the signals are being used. A Mercedes dealership tried replacing the bulbs, and it did not fix it. I was explained that the contacts are bad and they cannot be fixed because they are part of the car. Therefore the Mercedes factory has to replace the car. The Westmont dealership has refused to request a car replacement from the factory, and they also refused to send me an invoice. And they stole the loaner that they had given me from the private parking lot where I was at the time; they had Streets and Sanitation of Chicago tow it as an ID mismatch so they can release it to the owner, I.e the dealership. Our car is in the dealership since the 10th of May. And they have refused to give me a loaner back until this issue is resolved. More

Disappointing and upsetting that I have yet to receive any follow up and resolution to pending concerns regarding the purchase of a new 2024 GLE 350. I have been a loyal Mercedes Benz customer/owner since any follow up and resolution to pending concerns regarding the purchase of a new 2024 GLE 350. I have been a loyal Mercedes Benz customer/owner since 2013 and returning customer of Westmont Mercedes Benz dealer for the 2nd consecutive year now. This experience is making me consider taking my business elsewhere and closer to home. More

I have worked with Brian in the past and, as always, he is a great communicator and I have a lot of confidence in him. is a great communicator and I have a lot of confidence in him. More