Mercedes-Benz of Westmont

Had an amazing experience . Valerie was great , and I would always come back to her . Valerie was great , and I would always come back to her . More

This is the second car we purchased from Tom. He found us the type of car we were looking for and we were happy with how quickly everything was handled. We highly recommend Tom if your looking He found us the type of car we were looking for and we were happy with how quickly everything was handled. We highly recommend Tom if your looking for a new car! Sylvia works with Tom and she literally is a text away if anything needs to be scheduled for the car or if anything else is needed like a courtesy car. Both Brian and Tim in service are very professional, helpful and keep us updated on the status of our cars. We can trust that our cars are taken of the first time. More

Some things they do well. ...some things they don't. My sales experience was excellent but my service experience not so much. Not that my service person was extremely helpful b ...some things they don't. My sales experience was excellent but my service experience not so much. Not that my service person was extremely helpful but....what they charge for normal maintenance is 3x what you can expect to pay somewhere else. I am taking my car somewhere else for service because I do not want to pay a premium for normal maintenance. Oh and don't wait for a call back from service. It won't happen, More

Very clean, sales people are great, service reps great. very professional. That is the reason we come back to purchase very professional. That is the reason we come back to purchase More

I purchased a new vehicle from this dealership earlier this year. The experience was not at all good. The salesman proved to be dishonest, refusing to forward the final invoice until we arrived at th this year. The experience was not at all good. The salesman proved to be dishonest, refusing to forward the final invoice until we arrived at the dealership, only to learn that the dealership had added to the vehicle two stupid "protection" gimmicks (sealant and some other idiotic thing), costing in excess of $1000. We had ordered the vehicle and waited a long time to get it (after many promises it would be arriving months earlier), but this was never mentioned before the vehicle arrived months later and was ready for pickup. My wife picked the car up and reluctantly paid the full amount due. When I later complained, the sales manager apologized, said that isn't how they do business an and promised me he would send me a check for a full refund on the two add-ons. He never did so, however, although he did ask me to remove my negative review on Google, which I refused to do. The sales manager's name was Mark Januszkiewicz. The salesman was James Fico. I don't know if the Sales Manager intended the refund to be a quid pro quo for removing the negative review on Google, but it sure seems that way. And in any event, the approach of the salesman was very, very unprofessional and downright sleazy. I would avoid this dealership and this salesman at all costs. Plenty of places to buy Mercedes vehicles. You don't need to put up with this kind of crap. More

I came in to get my car serviced and they set me up with a courtesy vehicle and I was able to get to my job on time to work. Valerie was Amazing as always, last time I came in she gave me a coupon to use t a courtesy vehicle and I was able to get to my job on time to work. Valerie was Amazing as always, last time I came in she gave me a coupon to use towards my service!!! More

Timothy, my service representative was extremely helpful. I was shocked that the service department did not notify me regarding the factory recall on my rear end mechanism. I bring my car in every year I was shocked that the service department did not notify me regarding the factory recall on my rear end mechanism. I bring my car in every year and should have been notified. I could have been badly injured. More

absolute professional / very courteous / the financial department was on the point courteous / there were other mercedes dealerships close to my home but mercedes - benz of westmont is best department was on the point courteous / there were other mercedes dealerships close to my home but mercedes - benz of westmont is best More

My service advisor, Valerie Campo, was very professional. She walked me through exactly what had to be done with my brake service, assisted with other issues and helped me to secure an on-site loner vehicle She walked me through exactly what had to be done with my brake service, assisted with other issues and helped me to secure an on-site loner vehicle rather than a rental. Valerie also followed up regularly via text as to the progress on my service. More

Stopped in yesterday, with no appointment with a tire problem. The service Rep told me they would check it out, in one hour the problem was solved and I was on my way. problem. The service Rep told me they would check it out, in one hour the problem was solved and I was on my way. More