Mercedes-Benz of Westwood

I would highly recommend Adrian to anyone looking to purchase a new or used Vehicle. This is my 3rd car from Adrian and this dealership. They go out of their way to make the experience enjoyable and ver purchase a new or used Vehicle. This is my 3rd car from Adrian and this dealership. They go out of their way to make the experience enjoyable and very comfortable. The service is by far superior to other dealers. Best regards, Douglas H Mercer More

Customer Service is Exceptional, The best Merecedes Customer Service is Exceptional, The best Merecedes dealership around, they found the exact car I was looking for and it was ready when i wanted it. Customer Service is Exceptional, The best Merecedes dealership around, they found the exact car I was looking for and it was ready when i wanted it. i would highly recomend the dewalership to anyone. Tom and his staff where great. they eben give loner cars when needed. More

I have dealt with what was Claire Motors for over 20 years, and Steve Carrigan has assisted me for most of this time. I started buying a Toyota for my kids 21 years ago. He always wanted my Mercedes buu years, and Steve Carrigan has assisted me for most of this time. I started buying a Toyota for my kids 21 years ago. He always wanted my Mercedes buusiness which I transferred to him about 12 years ago. I am thrilled to be able to work with him at Mercedes Benz of Westwood. He is a true gentleman. More

Dear Mercedes Benz, Having been Mercedes Benz owners / Dear Mercedes Benz, Having been Mercedes Benz owners / drivers the last 5 years with a 2004,430S 4matic & an E500 4matic I seriously considered buyin Dear Mercedes Benz, Having been Mercedes Benz owners / drivers the last 5 years with a 2004,430S 4matic & an E500 4matic I seriously considered buying / leasing another MB at the end of my current lease which was 11/1/08. I also strongly considered other options(due to the current financial crisis) primarily a less expense alternative such as the Acura TL,Lexus ES350 Nissan Maxima among a few others. After a long and informitive discussion with Mr Nick Mazzeo at his showroom office comparing the pros and cons of all my options we decided that we would be best off in the Mercedes Benz E350 4matic. As with my first 2 Mercedes Benz (that mr Mazzeo sold us)this latest choice was based on the quality of the vehicle, the dependability of the servicing dealer and most important the knowledge, professionalism and understanding of the Sales Representitive Mr. Nick Mazzeo who patiently and honestly convinced us for the 3rd time in 5 years to stick with Mercedes Benz. Sincerely, Donald & Neiva Brabants More

Mercedes Benz should be very proud of this dealership and it's personel. The place is always immaculate and everyone from service to reception is incredibly friendly and accomodating. My particular sales it's personel. The place is always immaculate and everyone from service to reception is incredibly friendly and accomodating. My particular sales person is a star. Mr. O Malley is thoughtful and responsive; incredibly professional and represents this dealership and Mercedes Benz at the very highest level. More

Alan was a pleasure. He made car buying a positive experience. He followed up for training and did a good job at it. I love my C300 and look forward to a long relationship with MB of Westwood. I have experience. He followed up for training and did a good job at it. I love my C300 and look forward to a long relationship with MB of Westwood. I have always driven a high end honda accord but the C300 is no comparison. I t rides unbelievable and gets 26MPG. The more I drive the C300 the more I like it. More

I recently used Mercedes of Westwood for the first time for service. When I originally picked up my vehicle I had the same problem two days later. It was related to a faulty part in the door that controll for service. When I originally picked up my vehicle I had the same problem two days later. It was related to a faulty part in the door that controlled the window. I contacted Al Erdos and he had me immediately come back in. Al made sure I had a loaner, followed through to get the issue resolved, and made sure to communicate with me throughout the process. I use to bring my car to another dealer (Foreign Motors West) but will now be a client of Clair MB. I really think Clair's service was above and beyond any other MB dealer I've used in the past. It's a beautiful facility as well. They also provide MB loaner's as appose to Foreign Motors West who started putting me (6'5" 250lb) into a tiny Hyundai. More

This is by far, the best auto dealership that I have ever encountered. They treat you as a VIP as soon as you enter the dealership. I have just bought my third Mercedes from them, each purchase being a very encountered. They treat you as a VIP as soon as you enter the dealership. I have just bought my third Mercedes from them, each purchase being a very pleasant experience. The price quoted was excellent, the delivery was made with a nice bouquet of flowers and a gift basket, and a follow up gift in the mail, along with a gift card to SAKS, which was all unexpected. I referred an associate, he ended up with a high end lease of a Mercedes SUV and he was very pleased at the attitude and treatment he was given. In the past, when getting routine service or prior cars, was given a nice loaner, (a new Mercedes), they serviced my car properly, and washed it before returning it to me. They also offer a 'free' car wash whenever I want, as long as I own the car. Forget all the other dealerships in Norwood, Westwood area, this one is the TOPS. I think that one can even tell from the low key ads of Joe Clair, the spokesman for the ads on the radio. No high pressure screaming or hyped voices to 'come on down' or come ons. Thanks for the opportunity to rate this dealer. More

The sales person didn;t have detailed enough knowledge about the product they were selling( GL450). Granted the vehicel is a newer model but he couldnt; answer half the questions we had about the vehicle about the product they were selling( GL450). Granted the vehicel is a newer model but he couldnt; answer half the questions we had about the vehicle. And when we learned that the technology in the vehicle is considered old( wired headphones, no touch screen navigation, a cable for the IPOd in the glovey?) he indicated that Mercededs is more concered with "quality" than technology. I laughed because the lack of quality these past many years is what kept me away from their products.. I thought thatthe GL450 may be their new qulitty SUV but was extremely dis-appointed at the out-dated features/technology per se. The slaes person certainly didn't knwo the product nor the competition's products well enough to speak about them.. FYI: The Honda has substantially superior technoclogy(and updates) than the mercedes for $40K less.. I also think they have superior quality product(s) dollar for dollar More

I like their rental service, in the beginning they claimed that we would always get Mercedes car loaners but I have gotten a few Toyota's and Honda's. They also advertised that if we buy the car ther claimed that we would always get Mercedes car loaners but I have gotten a few Toyota's and Honda's. They also advertised that if we buy the car there and we were in the area we could always come for free washes, which was a lie because it's always either not in service or they claim it will take hours. They also said when purchasing the car that they had pick up and drop off of cars in case you had no time to do it yourself but that was also false advertisement. Also for a Mercedes dealership, you would expect them to at least vacuum the interior of the car and do a better job washing it after service, but they don't do a good job of that either. My Honda dealer washes the car clean and makes the interior look brand new as well. More