Mercedes-Benz of Wilkes-Barre - Service Center

Exceptional service This was my first visit. Dealt with Mark (service advisor). Mark was straight forward with what was needed to service my 450GLS. Punctual on time and This was my first visit. Dealt with Mark (service advisor). Mark was straight forward with what was needed to service my 450GLS. Punctual on time and service was Completed in timely manner. More

Great service We have had a great relationship with the Ertley Dealership and we are glad to take our vehicle there for service. Most of the time we just drop it o We have had a great relationship with the Ertley Dealership and we are glad to take our vehicle there for service. Most of the time we just drop it off without a scheduled appointment and it is ready in a day or 2 depending on what it needs! Thanks for the great service!!! More

Service Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this Sheri was quite pleasant and professional. The service was carried out to my expectations. The car was cleaned inside and out. I would recommend this dealership for service. More

Morgan Litizi - Mercedes-Benz Excellence Outstanding service and customer satisfaction provided by Morgan Litizi and the staff of Mercedes-Benz Motorworld. I am very pleased and highly endor Outstanding service and customer satisfaction provided by Morgan Litizi and the staff of Mercedes-Benz Motorworld. I am very pleased and highly endorse this service team. More

Service A Quick check in with rep Morgan . Explained all service in a timely fashion. Offered a loaner car for me as my wait time was 2 hours . Besides service Quick check in with rep Morgan . Explained all service in a timely fashion. Offered a loaner car for me as my wait time was 2 hours . Besides service A I also had aliment which I requested . Excellent service ! More

Customer Very good , Very friendly hard-working very appreciated, they work with you on good faith and very helpful they explain to every detail is ready we a Very good , Very friendly hard-working very appreciated, they work with you on good faith and very helpful they explain to every detail is ready we are tank full for them because you’re doing a great job More

Want to please. Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance Did normal service and checked for bumper to bumper warranty issues and corrected. Tried to find rattle that did not manifest itself with maintenance supervisor involved. More

Above abd beyond. Courteous The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner The staff was accommodating , courteous and professional. They addressed my concerns and fully explained the repairs needed. They provided a loaner vehicle and the repairs were timely made. My service adviser Mark kept me updated throughout the process. More

good experience it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all s it was overall good experience. Communication via text improved overall service. The individual driving my car up to switch with loaner changed all settings on radio and was looking in compartment in middle. Driver should be told not to change owners settings on anything. Thank you. More

2014 E350 Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. Overall good. But i am extremely disappointed in the fact that i was sold a CPO warranty with the understanding it was the same as factory warranty. This is not true....this does not cover everything that a factory warranty cover. I had to pay for a washer fluid reservoir out of pocket. Even though i still have a warranty. This is not acceptable. More