Mercedes-Benz of Wilmington

The service department handled my service as anticipated and with professionalism. I was notified of the status of my service as the day progressed. Well done. and with professionalism. I was notified of the status of my service as the day progressed. Well done. More

Your Maintenance of my 2012 E550 keeps this car up to my requirements. This car has all the safety sensors that are now needed more as I seem to age faster than the car. My service representative goes the requirements. This car has all the safety sensors that are now needed more as I seem to age faster than the car. My service representative goes the next mile to keep my car operating as it was built. Thank you for your service and the customer transportation that makes my appointments accessible. Thank you, Jason and the drivers. More

Honestly, the work was timely and the people were friendly and helpful but the cost was far more than I was expecting. I'm most certainly not coming back and that will be purely based on the cost. friendly and helpful but the cost was far more than I was expecting. I'm most certainly not coming back and that will be purely based on the cost. More

The service dept diagnosed a tough one for us, made the repair and treated us very fairly in the billing. Our car is as clean and tight as if new. (8 yrs old) repair and treated us very fairly in the billing. Our car is as clean and tight as if new. (8 yrs old) More

Folks are friendly to customers. Even joke around. They listen to me. I’m not a knowledgeable car person so they usually figure out what my layman’s jibber jabber means about my car. And I really love that listen to me. I’m not a knowledgeable car person so they usually figure out what my layman’s jibber jabber means about my car. And I really love that they wash the car when they’re done. More

Friendly and well knowledgeable when it comes to Mercedes Benz. Explained everything with clarity. Made me feel at ease about the issue with my car. Thanks Benz. Explained everything with clarity. Made me feel at ease about the issue with my car. Thanks More

One weakness- too long of a process relating to the paperwork. It shouldn’t have taken that much time since I have excellent credit. For others it might be necessary. paperwork. It shouldn’t have taken that much time since I have excellent credit. For others it might be necessary. More

The service at Mercedes Benz of Wilmington always exceeds my expectations. The service advisor Carol Wilson is always fantastic helpful, friendly, and will treat your car like her own. my expectations. The service advisor Carol Wilson is always fantastic helpful, friendly, and will treat your car like her own. More

The receptionist and service rep, Tony, were nice. However, my car was not washed upon pick up. This was very disappointing from a Mercedes dealer. However, my car was not washed upon pick up. This was very disappointing from a Mercedes dealer. More

Shelby was a great help to me on purchasing my 1st car along with the others at Mercedes of wilmington! I will definitely be returning! along with the others at Mercedes of wilmington! I will definitely be returning! More