Mercedes-Benz of Wilmington

The first day that I called Carol answered the phone she was very pleasant to talk to and she answered all my questions that I had. was very pleasant to talk to and she answered all my questions that I had. More

They should say the exactCost of service. I was told one They should say the exact Cost of service. I was told one price and it ended up being a few dollars more. Also at other dealerships they don’t charge They should say the exact Cost of service. I was told one price and it ended up being a few dollars more. Also at other dealerships they don’t charge for topping the windshield washer etc when performing an oil change. More

Fred was excellent and understanding to my needs. Very easy to work with. Will definitely recommend him to friends. Always a pleasure when coming to the dealership. easy to work with. Will definitely recommend him to friends. Always a pleasure when coming to the dealership. More

I had a good experience this time. There was Communication and understanding of my service needs and a solution provided. The estimated wait time was accurate. Communication and understanding of my service needs and a solution provided. The estimated wait time was accurate. More

Made an appointment for 9:30 for an oil change. Car was not taken until 10:20 and I was never told until 11 that Mercedes had it scheduled for a 5-year service appointment. Then had to wait until 11:20 for not taken until 10:20 and I was never told until 11 that Mercedes had it scheduled for a 5-year service appointment. Then had to wait until 11:20 for rental car. More

The service is excellent. I arrived a little early, but no problem... I was served immediately. The service was fast and efficient. My service person, Carol was friendly and efficient as always. no problem... I was served immediately. The service was fast and efficient. My service person, Carol was friendly and efficient as always. More

MB if WILMINGTON is a superb dealership that treats its customers with respect and fairness. They have made sure that the repair was done properly no matter how many times I had to take the car back. They customers with respect and fairness. They have made sure that the repair was done properly no matter how many times I had to take the car back. They are professionals that take their jobs to heart. I have always been assured that I was being supported in all the mechanical issues that turned up in my car. There was always a loaner available to me. Great dealership! Thank you! More

Mercedes Benz Of Wilmington employees the highest quality staff. This is our second Mercedes that we bought from them and yet again we received Excellent customer service! staff. This is our second Mercedes that we bought from them and yet again we received Excellent customer service! More

Very fast service i get in and out. This dealership is nice and quiet and some of the sales people are friendly and some are not nice and quiet and some of the sales people are friendly and some are not More

Always ready to be of service. No problem with time . Work performed as promised . Will alert me of services needed option to do or not. Work performed as promised . Will alert me of services needed option to do or not. More