Mercedes-Benz of Wilmington

I had a check engine light. I wasn't able to reset it. I called the dealership. They were able too fit me in with out appt called the dealership. They were able too fit me in with out appt More

Communication about length of service time could have been better. I was told about 1 hour wait. It took 3+ hours. I would have planned my day differently. been better. I was told about 1 hour wait. It took 3+ hours. I would have planned my day differently. More

I was really inpressed with the staff i came in contact with. They were friendly,pleasant, and very professional.I appreciate Shelby's kind hospitality and thanks immensly. with. They were friendly,pleasant, and very professional.I appreciate Shelby's kind hospitality and thanks immensly. More

Its the people that make Mercedes-Benz great and Jack K. is a gem. Talk about trouble shooting, problem solving with resolve in the best interest of the customer. Thats my guy! #amazing is a gem. Talk about trouble shooting, problem solving with resolve in the best interest of the customer. Thats my guy! #amazing More

With an appointment for 7:15 am, I arrived at before 7 am , first in line. I was scheduled for a “schedule A” First the customer rep didn’t know I had an appointment 2. Thought I was there for a tire rep , first in line. I was scheduled for a “schedule A” First the customer rep didn’t know I had an appointment 2. Thought I was there for a tire repair ( which I had done previously and 3. My service wasn’t completed until 9:30am. That’s 2 and a half hours to do schedule A. Two customers who arrived after me came and left! Perhaps it was because my service was already prepaid and they didn’t get cash in hand upon my visit. More

Coming to the Mercedes-Benz of Wilmington gives me peace of mind, I know they will carefully look at my vehicle and take care of any problem it may have. Thanks to everyone. of mind, I know they will carefully look at my vehicle and take care of any problem it may have. Thanks to everyone. More

Really great service Jason has helped us with all of our service needs we have 5 Mercedes cars from slr and sls to two class and an e with a 600 horsepower for my wife ! Jason and his team are doing awesome service needs we have 5 Mercedes cars from slr and sls to two class and an e with a 600 horsepower for my wife ! Jason and his team are doing awesome and thanks! More

Everyone I came in contact with were professional, accommodating and courteous. Amid this pandemic, I was pleased to see everyone wearing masks, However I was a bit disappointed that we could not accommodating and courteous. Amid this pandemic, I was pleased to see everyone wearing masks, However I was a bit disappointed that we could not get a cup of coffee or tea but again it was the right step taken and respectfully so! More

Fred Boyce was extremely friendly, easy to get a hold of and even a sense of humor. He was extremely pleasant to work with. Thank you to all involved! and even a sense of humor. He was extremely pleasant to work with. Thank you to all involved! More

Customer service was on point this time! The car was also beautifully cleaned and I was impressed with how the customer service staff (Jason) was respectful of my time. beautifully cleaned and I was impressed with how the customer service staff (Jason) was respectful of my time. More