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Mercedes-Benz of Wilmington
Wilmington, DE
1,586 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,586 reviews
October 09, 2020
MB if WILMINGTON is a superb dealership that treats its customers with respect and fairness. They have made sure that the repair was done properly no matter how many times I had to take the car back. They customers with respect and fairness. They have made sure that the repair was done properly no matter how many times I had to take the car back. They are professionals that take their jobs to heart. I have always been assured that I was being supported in all the mechanical issues that turned up in my car. There was always a loaner available to me. Great dealership! Thank you! More
by sporto52
Verified CustomerEmployees Worked With
Audrey R. Loaner dept, Fred Boyce
October 07, 2020
Communication about length of service time could have been better. I was told about 1 hour wait. It took 3+ hours. I would have planned my day differently. been better. I was told about 1 hour wait. It took 3+ hours. I would have planned my day differently. More
by M
Employees Worked With
Carol Siracuse Wilson
October 06, 2020
Its the people that make Mercedes-Benz great and Jack K. is a gem. Talk about trouble shooting, problem solving with resolve in the best interest of the customer. Thats my guy! #amazing is a gem. Talk about trouble shooting, problem solving with resolve in the best interest of the customer. Thats my guy! #amazing More
by BHAMEED7
Employees Worked With
Jason Kuczeriawenko
October 06, 2020
With an appointment for 7:15 am, I arrived at before 7 am , first in line. I was scheduled for a “schedule A” First the customer rep didn’t know I had an appointment 2. Thought I was there for a tire rep , first in line. I was scheduled for a “schedule A” First the customer rep didn’t know I had an appointment 2. Thought I was there for a tire repair ( which I had done previously and 3. My service wasn’t completed until 9:30am. That’s 2 and a half hours to do schedule A. Two customers who arrived after me came and left! Perhaps it was because my service was already prepaid and they didn’t get cash in hand upon my visit. More
by Savmemone
Employees Worked With
Tony Saienni
October 06, 2020
I was really inpressed with the staff i came in contact with. They were friendly,pleasant, and very professional.I appreciate Shelby's kind hospitality and thanks immensly. with. They were friendly,pleasant, and very professional.I appreciate Shelby's kind hospitality and thanks immensly. More
by koromamarian
Employees Worked With
Shelby Donnelly, Samy Hamza
October 05, 2020
Really great service Jason has helped us with all of our service needs we have 5 Mercedes cars from slr and sls to two class and an e with a 600 horsepower for my wife ! Jason and his team are doing awesome service needs we have 5 Mercedes cars from slr and sls to two class and an e with a 600 horsepower for my wife ! Jason and his team are doing awesome and thanks! More
by PMCCONNELL
Employees Worked With
Jason Kuczeriawenko
October 05, 2020
Coming to the Mercedes-Benz of Wilmington gives me peace of mind, I know they will carefully look at my vehicle and take care of any problem it may have. Thanks to everyone. of mind, I know they will carefully look at my vehicle and take care of any problem it may have. Thanks to everyone. More
by DEANNASAVAGE
Employees Worked With
Fred Boyce
