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Mercedes-Benz of Wilmington
Wilmington, DE
1,586 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,586 reviews
October 05, 2020
Fred Boyce was extremely friendly, easy to get a hold of and even a sense of humor. He was extremely pleasant to work with. Thank you to all involved! and even a sense of humor. He was extremely pleasant to work with. Thank you to all involved! More
by DARBUN1
Verified CustomerEmployees Worked With
Fred Boyce, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
October 05, 2020
Everyone I came in contact with were professional, accommodating and courteous. Amid this pandemic, I was pleased to see everyone wearing masks, However I was a bit disappointed that we could not accommodating and courteous. Amid this pandemic, I was pleased to see everyone wearing masks, However I was a bit disappointed that we could not get a cup of coffee or tea but again it was the right step taken and respectfully so! More
by LIVEFORTDAY
Employees Worked With
Jason Kuczeriawenko
October 02, 2020
Customer service was on point this time! The car was also beautifully cleaned and I was impressed with how the customer service staff (Jason) was respectful of my time. beautifully cleaned and I was impressed with how the customer service staff (Jason) was respectful of my time. More
by VIKKIPOO
Employees Worked With
Jason Kuczeriawenko
October 02, 2020
It’s a shame that you need 25 words to submit when you have a star system. Truth is I’ve been out of work for months because of Covid. I’m a substitute teacher so really I couldn’t afford the service at have a star system. Truth is I’ve been out of work for months because of Covid. I’m a substitute teacher so really I couldn’t afford the service at all. Then I’m sitting in your lobby area & I’m forced to watch Fox News, in my opinion I think your establishment should have a game show to watch it was insulting to watch for 2hrs. The service was 5 stars, but I gave you 3 stars because I didn’t appreciate that I wasn’t given an option to watch something else. Myself and the other two ppl wanted to turn there tv off More
by TERESAM_BELL
Employees Worked With
Jason Kuczeriawenko
October 02, 2020
Great Service! They always go above and beyond!! Came in to get tires and I ordered the wrong tires online but Tony made sure to get the right tires for my car and broke down the additional price. He also t to get tires and I ordered the wrong tires online but Tony made sure to get the right tires for my car and broke down the additional price. He also told me about a complimentary service for my car that I will get the next time I book. More
by JDHODGE_84
Employees Worked With
Tony Saienni
October 01, 2020
The service was outstanding quick and efficient Service The service was outstanding quick and efficient Service representative Jason K was very friendly informative and well knowable about all aspect The service was outstanding quick and efficient Service representative Jason K was very friendly informative and well knowable about all aspects of my vehicle kudos to him More
by ebar37@aol.com
Employees Worked With
Jason Kuczeriawenko
October 01, 2020
It was my very 1st time there. The service was prompt, professional and courteous. I was from out of state, had an issue with one of my tires which was on extended warranty, the staff took care of me with professional and courteous. I was from out of state, had an issue with one of my tires which was on extended warranty, the staff took care of me with great degree of customer service. More
by GiSOU.CHARLES
Employees Worked With
Jason Kuczeriawenko
October 01, 2020
The customer service is wonderful, very helpful in understanding the service that’s needed, when it comes to prices for services, there should be better rates and more promotions for discounts understanding the service that’s needed, when it comes to prices for services, there should be better rates and more promotions for discounts More
by BREEZZEI
Employees Worked With
Fred Boyce
September 30, 2020
It was a very easy process in this COVID world. Easy drop off, updates by text and easy pick up. Needed new tires too, and they priced them reasonably. off, updates by text and easy pick up. Needed new tires too, and they priced them reasonably. More
by DVP
Employees Worked With
Tony Saienni, Jason Kuczeriawenko
September 29, 2020
I love Mercedes Benz of Wilmington the staff are very friendly and accommodating the facility is very clean I would highly recommend this place for sales and service. friendly and accommodating the facility is very clean I would highly recommend this place for sales and service. More
by STILLIE40
Employees Worked With
Alissa Facciolo, Fred Boyce
