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Mercedes-Benz of Wilmington
Wilmington, DE
1,586 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,586 reviews
September 29, 2020
I am an out-of-towner who needed an emergency repair. You treated me like I was one of your own local customers. Great, prompt service and superior courtesy and helpfulness. Thank you. treated me like I was one of your own local customers. Great, prompt service and superior courtesy and helpfulness. Thank you. More
by MDSHEEHAN51
Verified CustomerEmployees Worked With
Tony Saienni
September 29, 2020
The service at Mercedes-Benz of Wilmington is always excellent. The team is very helpful and courteous. The waiting facility is comfortable and an area is provided to connect to the Internet and work. excellent. The team is very helpful and courteous. The waiting facility is comfortable and an area is provided to connect to the Internet and work. More
by wmccormick0
Employees Worked With
Fred Boyce
September 29, 2020
Excellent services, loaner during the services was excellent! Over all, good services... Flexible at the time of making the appointment. Flexible for me to get the time fit my schedule... excellent! Over all, good services... Flexible at the time of making the appointment. Flexible for me to get the time fit my schedule... More
by REDBLUE6643
September 29, 2020
I give it a five .....i love there timely service and they are very polite and friendly.....there professional.....! The dealership and service department was clean.I would recommend Mercedes Benz of Wil they are very polite and friendly.....there professional.....! The dealership and service department was clean.I would recommend Mercedes Benz of Wilmington. More
by maryland3424
Employees Worked With
Jason Kuczeriawenko
September 29, 2020
Tony was great! Very professional and excellent follow-up. He helped me navigate a really tricky situation with roadside assistance and did a great job. follow-up. He helped me navigate a really tricky situation with roadside assistance and did a great job. More
by JCA
Employees Worked With
Tony Saienni
September 28, 2020
Great Service! Fred always does a wonderful job keeping me informed about what to expect. The detail department did an amazing job cleaning my car too! Thanks!! me informed about what to expect. The detail department did an amazing job cleaning my car too! Thanks!! More
by Nicole
Employees Worked With
Fred Boyce
September 28, 2020
Was amazing I appreciate the support and service I like the people there and price was okay I wish I could of got the rest of my car done the people there and price was okay I wish I could of got the rest of my car done More
by AJGUERRA1987
Employees Worked With
Fred Boyce, Tony Saienni, Jason Kuczeriawenko
September 28, 2020
Easy to schedule an appointment. Repairs were completed in the time frame quoted. Staff was courteous and professional. Waiting area was clean and social distancing was practiced. in the time frame quoted. Staff was courteous and professional. Waiting area was clean and social distancing was practiced. More
by JROGUER1
Employees Worked With
Fred Boyce, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
September 28, 2020
Very helpful and considerate. They were timely, informative and addressed and issue right away and on a weekend. I have always received excellent service. I would always go back. informative and addressed and issue right away and on a weekend. I have always received excellent service. I would always go back. More
by Ryan
Employees Worked With
Fred Boyce, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
September 25, 2020
Left me unnecessarily waiting for more than one hour to tell me the recall service required leaving the car. They knew how long the service would take when I made the appointment. tell me the recall service required leaving the car. They knew how long the service would take when I made the appointment. More
by MFMONACK
Employees Worked With
I don't know as I didn't get a copy of the service slip.
