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Mercedes-Benz of Wilmington

Wilmington, DE

3.7
1,583 Reviews

3801 Lancaster Pike

Wilmington, DE

19805

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Showing 1,583 reviews

September 24, 2020

Mercedes-Benz of Wilmington did an excellent job and provided me exemplary service. The service man who handled my car was Fred Boyce and he was a pleasure to work with and I would recommend he get a ra More

by MBENVEGNO10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Sep 24, 2020 -

Mercedes-Benz of Wilmington responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Wilmington. It's wonderful to hear that Fred provided such excellent customer service. We appreciate your business and hope to see you again soon!

September 24, 2020

Carol in service is always a pleasure to deal with. She also seems to know b what she's talking about. My only complaint is that parts are so expensive. More

by SAURABH1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Sep 24, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for choosing Mercedes-Benz of Wilmington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 24, 2020

Great customer service. Honest pricing and services. Mechanic was awesome and very patient. They got me in the same day to check my car for me. More

by SARAHGRACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Sep 24, 2020 -

Mercedes-Benz of Wilmington responded

Thank you, Sarah, we appreciate your business and our team looks forward to serving you again soon!

September 24, 2020

I’m a repeat customer and I find personal service in sales and repairs very consistently good. I live in Delaware and the dealership is very available. More

by Joanchat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
E J Willard sales
Sep 24, 2020 -

Mercedes-Benz of Wilmington responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of Wilmington. We appreciate your business and hope to see you again soon!

September 24, 2020

The customer service is the best, I was updated in timely manner about the car service, I liked the text message option. It was pleased More

by ACHILLESTAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Sep 24, 2020 -

Mercedes-Benz of Wilmington responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Wilmington!

September 23, 2020

I have been coming to this location for years and I haven’t had any bad experiences. Everyone here is so kind! Jason is the best! More

by SAMDESILVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Umani, Jason Kuczeriawenko
Sep 24, 2020 -

Mercedes-Benz of Wilmington responded

Sam, Thank you for your business and this review. We're happy to hear Rick, Jason, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 22, 2020

Excellent service!! Carol is the best. Every concern was addressed and the over and beyond service and communication made my life much easier! Thank you More

by ABPETERSOHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Sep 22, 2020 -

Mercedes-Benz of Wilmington responded

Hello, Thank you so much for your excellent review! We are so glad that Carol had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Wilmington. Please don't hesitate to reach out if you need anything else.

September 22, 2020

Service was very good. I have only one very minor issue: I brought a laptop to work in a deadline. Your desktop area is well appointed. However the noise in that area, which included loud conversatiins and More

by LELLIS2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
September 21, 2020

I had an appointment 9/19 I was quoted 595 and ended up paying almost 750 I was not happy about that at all....dissatisfied More

by DARCELWILSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
September 21, 2020

The service department is top notch and extremely knowledgeable especially regarding diesels. Always go above and beyond to take care of the customer. Their attention to detail is exemplary. More

by MICHEAL.PAUL.NEUMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Technician Marco, Andrea from Enterprise , Carol Siracuse Wilson
Sep 21, 2020 -

Mercedes-Benz of Wilmington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Wilmington, we look forward to having you as one of our valued customers for many more years to come!

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