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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
September 22, 2020
Service was very good. I have only one very minor issue: I brought a laptop to work in a deadline. Your desktop area is well appointed. However the noise in that area, which included loud conversatiins and I brought a laptop to work in a deadline. Your desktop area is well appointed. However the noise in that area, which included loud conversatiins and music from someone's computer made it difficult. Aside from that my clock was changed and not set back to the correct time. More
by LELLIS2
Verified CustomerEmployees Worked With
Jason Kuczeriawenko
September 22, 2020
Excellent service!! Carol is the best. Every concern was addressed and the over and beyond service and communication made my life much easier! Thank you addressed and the over and beyond service and communication made my life much easier! Thank you More
by ABPETERSOHN
Employees Worked With
Carol Siracuse Wilson
September 22, 2020
Samy was an excellent Sales Rep. He explained and walked me through every feature of my new car!! He also advised me to call him if I have any additional questions later. Best Sales experience ever! Exceede me through every feature of my new car!! He also advised me to call him if I have any additional questions later. Best Sales experience ever! Exceeded my expectations! More
by Roxannernorman
Employees Worked With
Geoff Townsend, Samy Hamza
September 21, 2020
Pat went above and beyond with picking up my cars for recalls and giving me a loaner car and to top it off he even washed and vacuumed them for me !! recalls and giving me a loaner car and to top it off he even washed and vacuumed them for me !! More
by C.ROUPAS
Employees Worked With
Carol Siracuse Wilson
September 21, 2020
The service department is top notch and extremely knowledgeable especially regarding diesels. Always go above and beyond to take care of the customer. Their attention to detail is exemplary. knowledgeable especially regarding diesels. Always go above and beyond to take care of the customer. Their attention to detail is exemplary. More
by MICHEAL.PAUL.NEUMAN
Employees Worked With
Technician Marco, Andrea from Enterprise , Carol Siracuse Wilson
September 21, 2020
My car was not clean after the service, the head light needs to be reset. And I’m going to have to bring the car in to have that done, which is taking time from my day. It’s a bit of an inconvenience to m needs to be reset. And I’m going to have to bring the car in to have that done, which is taking time from my day. It’s a bit of an inconvenience to me, the service department should check the car to make sure all things are done. More
by gcoconut46
Employees Worked With
Jason Kuczeriawenko
September 20, 2020
I had my car serviced at the Mercedes dealership in Wilmington DE. Tony was very courteous and professional. Thank you Tony for the wonderful customer services. Wilmington DE. Tony was very courteous and professional. Thank you Tony for the wonderful customer services. More
by CHEDAW
Employees Worked With
Tony Saienni
September 20, 2020
great work, quick, efficient, caring, tony is the best, everytime i bring the s550 in!!!, they clean the car occassionally which is really appreciated as well everytime i bring the s550 in!!!, they clean the car occassionally which is really appreciated as well More
by BECKERRANDY
Employees Worked With
Tony Saienni
September 18, 2020
This is my first Benz and my first experience with the service department. I was there to get a license holder installed. After driving through the garage door I was met by a very courteous young man wh service department. I was there to get a license holder installed. After driving through the garage door I was met by a very courteous young man who helped me get my walker out of the trunk. Then I went to the service counter where Fred helped with the holder. However, they did not have a holder in stock. Fred took me out to the sales manager and explained the situation. A salesman over hearing the problem went searching through the trunks of several cars in stock and found a holder; another fellow took the holder and installed it on the spot. In the meantime I was standing in the showroom when a oriental lady approached me with a chair to sit on while I was waiting and a bottle of cold water. This is what I consider AWESOME customer service and a fantastic team effort to help a new Benz owner. More
by FIED2032
Employees Worked With
Fred Boyce
