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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
September 14, 2020
From the time I drop off my car and until I left the showroom, the service is excellent and friendly! Thank you Mercedes Benz of Wilmington showroom, the service is excellent and friendly! Thank you Mercedes Benz of Wilmington More
by KDMAC61
Verified CustomerEmployees Worked With
Derek Wimbish, Fred Boyce
September 14, 2020
Jason in service is quick, friendly and no nonsense. I work in a dealership myself and hold others to a very high standard. He and the service department far surpassed my expectations. work in a dealership myself and hold others to a very high standard. He and the service department far surpassed my expectations. More
by Honda1210
Employees Worked With
Jason Kuczeriawenko
September 14, 2020
EJ has been my sales person for all the MB that I got. He provides excellent service. The dealer is close to my home, efficient and prompt for my needs. provides excellent service. The dealer is close to my home, efficient and prompt for my needs. More
by PSHARMAMBA
Employees Worked With
E J, Jason Kuczeriawenko
September 12, 2020
Have always been happy with service at the dealership.Very helpful. Answer all questions. Very prompt service.Very confident in assessment and work.Have been very happy with the GLA. Can’t bel dealership.Very helpful. Answer all questions. Very prompt service.Very confident in assessment and work.Have been very happy with the GLA. Can’t believe I have had it two years More
by mcarunchio
Employees Worked With
Rick Umani, Fred Boyce
September 11, 2020
I had a coupon for Mercedes dealership that your dealership sent me it said that if you spend over $999.00 that you would get 15% off. Tony wouldn’t honor the coupon. I really wasn’t impressed with dealership sent me it said that if you spend over $999.00 that you would get 15% off. Tony wouldn’t honor the coupon. I really wasn’t impressed with that poor customer service mentality. I have spent lots of money on getting my Mercedes in top running condition. I still have more that I must spend to get my car running right. More
by WPBJRLANCASTER
Employees Worked With
Tony Saienni
September 11, 2020
They got me in quickly and completed the necessary service the same day. Jason did a great job keeping me informed. He was also very personable & professional. service the same day. Jason did a great job keeping me informed. He was also very personable & professional. More
by KEVJULBURNS
Employees Worked With
Jason Kuczeriawenko
September 11, 2020
Everyone was great. Sam was awesome! We always have a wonderful experience at Mercedes Benz! We love the new GLB. This SUV is so easy to drive and has great acceleration! wonderful experience at Mercedes Benz! We love the new GLB. This SUV is so easy to drive and has great acceleration! More
by Coco
Employees Worked With
Samy Hamza
September 10, 2020
Carol Sircuse-Wilson did an excellent job of scheduling and overseeing my service (brake pad and rotor replacement and installation of a new tire). She kept me informed of the progress and costs involved. and overseeing my service (brake pad and rotor replacement and installation of a new tire). She kept me informed of the progress and costs involved. My thanks also to James Moore who did an excellent job on the mechanical work. Everything seems to be working just fine. My husband and I have had all of our auto maintenance done at Mercedes Benz of Wilmington and will continue to do so. More
by MAUREENMARSHALL
Employees Worked With
James Moore, Carol Siracuse Wilson
September 10, 2020
Clean, Friendly and prices ok can always improve savings! My service advisor Jason always look out for me and I trust him! Thanks fir your Excellent Service! My service advisor Jason always look out for me and I trust him! Thanks fir your Excellent Service! More
by DROBINS226
Employees Worked With
Jason Kuczeriawenko
September 10, 2020
I was met promptly and kept apprised of my service request. I was in and out in less that three hours with a very clean car and service performed. request. I was in and out in less that three hours with a very clean car and service performed. More
by IVEYWA
Employees Worked With
Carol Siracuse Wilson
