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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
September 10, 2020
Everyone was cordial, smiling and accommodating. I was at the dealers for them to take car of a recall for a passenger side airbag. The car was repaired, sanitized and washed. at the dealers for them to take car of a recall for a passenger side airbag. The car was repaired, sanitized and washed. More
by BF_MILAZZO
Verified CustomerEmployees Worked With
Carol Siracuse Wilson
September 10, 2020
My car was taken into service for a recall. Everyone involved was very polite and helpful. It is my hope to always feel that way about service and treatment at Mercedes-Benz of Wilm. involved was very polite and helpful. It is my hope to always feel that way about service and treatment at Mercedes-Benz of Wilm. More
by DRIKEM
Employees Worked With
Pat Oliveto, Fred Boyce
September 09, 2020
Excellent customer service. My car has high mileage. So, my Service Advisor suggests recommendations on order to keep me rolling. Over 8 yr. association with dealership my Service Advisor suggests recommendations on order to keep me rolling. Over 8 yr. association with dealership More
by REDBLUE6643
Employees Worked With
Andrea Franchetti, Fred Boyce
September 09, 2020
The service was good and fast but the price was too high for the three hours my car was there. I had got an estimate from another shop before bringing my vehicle in and there estimate was a-lot less than y for the three hours my car was there. I had got an estimate from another shop before bringing my vehicle in and there estimate was a-lot less than your dealership. I stlll brought it in hoping that it wouldn’t be that bad. But , I was wrong. But Carol was great as always. She is one on the main reasons I still come there. More
by BASSNAX
Employees Worked With
Carol Siracuse Wilson
September 09, 2020
These guys are great. Sales / Service / Finance they’re all customer-oriented, professional, and easy to deal with. I live much closer to a another dealer, but take my cars here every time. all customer-oriented, professional, and easy to deal with. I live much closer to a another dealer, but take my cars here every time. More
by CHRIS.THOMAS1
Employees Worked With
Alissa Facciolo, Tony Saienni
September 09, 2020
Great service . Staff is friendly . I enjoyed my experience . In the future, I will refer my friends and family . Going forward I will purchase more vehicles from this dealership. experience . In the future, I will refer my friends and family . Going forward I will purchase more vehicles from this dealership. More
by Tracey.simpson
Employees Worked With
Shelby Donnelly
September 08, 2020
Alissa was great to work with! Found us the exact vehicle we were looking for when other dealers couldn’t; and a better price! Would highly recommend giving her a call. we were looking for when other dealers couldn’t; and a better price! Would highly recommend giving her a call. More
by BRUCE.KAY
Employees Worked With
Alissa Facciolo
September 08, 2020
Always get excellent service at this dealership. They go out of their way to satisfy you. All very knowledgeable and pleasant to deal with. A out of their way to satisfy you. All very knowledgeable and pleasant to deal with. A More
by RLEGATES
Employees Worked With
Jason Kuczeriawenko, Carol Siracuse Wilson
September 08, 2020
Had my vehicle serviced for the first time at this location and Fred my service tech was amazing! Super professional and friendly and made me feel like I had been going there for years. I will most de location and Fred my service tech was amazing! Super professional and friendly and made me feel like I had been going there for years. I will most definitely continue to get all my work done there thanks to Fred! More
by CMAUCHER
Employees Worked With
Fred Boyce
