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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
September 04, 2020
Stupidly over priced but my fault for choosing a Mercedes! I had a full AC meltdown n new it would cost but I had no idea it was on this level. I got a great deal on a 550 clk 09 with low miles and Mercedes! I had a full AC meltdown n new it would cost but I had no idea it was on this level. I got a great deal on a 550 clk 09 with low miles and the cost to repair was half of what I paid. Beautiful car but I’m out of me league when it comes to repairs! More
by CHASLEE2000
Verified CustomerEmployees Worked With
Tony Saienni
September 04, 2020
Excellent service! tony Saienni is very knowledgeable about our cars and always does a great job for us! Your team is always very courteous and professional. about our cars and always does a great job for us! Your team is always very courteous and professional. More
by ELAINE53
Employees Worked With
Tony Saienni
September 04, 2020
Issue with the led moduleWork covered by warranty. Work Issue with the led module Work covered by warranty. Work took two days so a loaner car was necessary. Carol kept me informed for the process the pr Issue with the led module Work covered by warranty. Work took two days so a loaner car was necessary. Carol kept me informed for the process the process More
by SHARK290
Employees Worked With
Carol Siracuse Wilson
September 04, 2020
Professional service. That is, when I called about getting emergency service for my vehicle, the advisor promptly responded with scheduling the vehicle to be seen the same day by a technician. getting emergency service for my vehicle, the advisor promptly responded with scheduling the vehicle to be seen the same day by a technician. More
by DANIEL.JONES
Employees Worked With
Jason Kuczeriawenko
September 03, 2020
The service problems I had were.small ones but the response from my salesperson and the service person was immediate, The work done was timely and completely satisfactory. It is unusual to find people response from my salesperson and the service person was immediate, The work done was timely and completely satisfactory. It is unusual to find people who sincerely care about their customers and react to needs In a very professional way. More
by BOB@SUNQUEST.US
Employees Worked With
Rick Umani, Jason Kuczeriawenko
September 03, 2020
My car came into the shop leaking water. It was diagnosed and repaired within a timely manner. Im very satisfied with the outcome and it's a pleasure to deal with Carlo Siracuse Wilson and repaired within a timely manner. Im very satisfied with the outcome and it's a pleasure to deal with Carlo Siracuse Wilson More
by MHAYNES01
Employees Worked With
Fred Boyce, Carol Siracuse Wilson
September 03, 2020
Great service, professional staff. I am extremely happy with Tony Sainnei. He was Very helpful and professional. service was done on a timely manner and the price was reasonable. Definitely will go. Ack with Tony Sainnei. He was Very helpful and professional. service was done on a timely manner and the price was reasonable. Definitely will go. Ack again. More
by KATHY2296
Employees Worked With
Tony Saienni
September 02, 2020
Clean, friendly, respectful, courteous, polite, speedy, informative, professional, helpful, easy-to-use customized service associates. Good location for travelers in need of assistance. Thanks for your ser informative, professional, helpful, easy-to-use customized service associates. Good location for travelers in need of assistance. Thanks for your service. Hopefully no problem will occur during my travel back to Ohio cause of service. More
by DWAYNELLOYD1867
Employees Worked With
Derek Wimbish, Jason Kuczeriawenko
September 02, 2020
Great customer service. The staff is friendly. Excellent at explaining the work to be done. Pricing is what you expect from Mercedes and you know the cost before time. at explaining the work to be done. Pricing is what you expect from Mercedes and you know the cost before time. More
by CDFOCUS
Employees Worked With
Fred Boyce
September 02, 2020
The dealership as a whole treated me as if I've been buying vehicles from them for years, even though it was my first. And most importantly the dealership tested me like they wanted my money. buying vehicles from them for years, even though it was my first. And most importantly the dealership tested me like they wanted my money. More
by usb1145
Employees Worked With
Alissa Facciolo, Shelby Donnelly
