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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
September 01, 2020
Service is always fantastic and friendly. Will always buy and service my vehicles here. Ms. Carol is very knowledgable and super friendly and explains all the details in a simple manner. and service my vehicles here. Ms. Carol is very knowledgable and super friendly and explains all the details in a simple manner. More
by Tosh
Verified CustomerEmployees Worked With
Carol Siracuse Wilson
September 01, 2020
Good service and good time I spent in the location with both car and the customer Servise I will recommend the place to my friends both car and the customer Servise I will recommend the place to my friends More
by DRAFARAG
Employees Worked With
Fred Boyce, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
September 01, 2020
My glass roof was damaged by a window tinting company, who refused to pay for the repair. Benz dealer charged me $169.00 to "diagnose" the problem so we could submit for insurance. They promised to refund who refused to pay for the repair. Benz dealer charged me $169.00 to "diagnose" the problem so we could submit for insurance. They promised to refund it at repair, didn't happen. Car rental did not go smoothly either. They did not offer to pick up or deliver my car for me, even knowing that my husband was bedridden and couldn't drive me there. This caused much inconvenience to me as the car was not available when promised. The bill was $5,400, which was covered except for my copay. I felt the dealer should have refunded the diagnostic fee, as I cannot recoup it from anyone else. More
by REXHANLIN
Employees Worked With
Tony Saienni
August 28, 2020
It's not Tony's fault he's been informative and can only relay information. But the mechanics should've been more prepared and productive. I feel there was work done that didn't need to be done. relay information. But the mechanics should've been more prepared and productive. I feel there was work done that didn't need to be done. More
by NARODAGR8
Employees Worked With
Tony Saienni
August 28, 2020
One of the best dealerships I have dealt with! Service staff are attentive and flexible. Always able to address any concerns and resolve any issues timely. staff are attentive and flexible. Always able to address any concerns and resolve any issues timely. More
by ACCICONTE
Employees Worked With
Jason Kuczeriawenko
August 28, 2020
Always quality service ..: the general manager is great here and provides exceptional customer service Carol my service advisor is amazing !! She always takes care of me and my service needs very effici here and provides exceptional customer service Carol my service advisor is amazing !! She always takes care of me and my service needs very efficiently. She is very knowledgeable and always a pleasure More
by REALHOTT30
Employees Worked With
Carol Siracuse Wilson
August 27, 2020
The facility is organized and clean. The service technician was prepared and offered service options. The car loaner process was fluid. The challenge was some of the prices for services was excessiv technician was prepared and offered service options. The car loaner process was fluid. The challenge was some of the prices for services was excessive, anytime it takes $60.00 to put in two bulbs that cost than ten dollars is excessive. More
by WANDREWSHERMAN
Employees Worked With
Carol Siracuse Wilson
August 27, 2020
The service was excellent. The were knowledgeable and patient...professional !!!!!! It was a positive experience, from sales to service...( i needed a scratch removed from my 2018 e 400. No hassle !!! patient...professional !!!!!! It was a positive experience, from sales to service...( i needed a scratch removed from my 2018 e 400. No hassle !!! More
by danitamunford
Employees Worked With
Jaclyn Melchior, Jason Kuczeriawenko
