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Mercedes-Benz of Wilmington

Wilmington, DE

3.7
1,583 Reviews

3801 Lancaster Pike

Wilmington, DE

19805

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Showing 1,583 reviews

August 19, 2020

Great dealership, service was great, timely and kept you updated about their progress, was in at 7:30 and out by 11am. Very satisfied with service will use them again More

by PAULMARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Aug 20, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Wilmington. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 19, 2020

Carol-Jason are pros and are Knowledgeable about Mercedes and can help customers get their vehicle serviced quickly and efficiently I have been pleased every time I have dealt with either of them. More

by JBLAUGHLIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko, Carol Siracuse Wilson
Aug 19, 2020 -

Mercedes-Benz of Wilmington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 19, 2020

I recently went in for a service visit and was pleasantly surprised at the level of professionalism and communication. I will choose to go there next time I need work on my car. More

by JORDAN.IRAZABAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Aug 20, 2020 -

Mercedes-Benz of Wilmington responded

It has been a pleasure serving you, Jordan. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Wilmington, we look forward to having you as one of our valued customers for many more years to come! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 18, 2020

Great service as always. Jason always delivers and special thanks to Service Manager David Higgins. I drive hour each way to have service at Wilmington. More

by Brian Kushner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Higgins, Jason Kuczeriawenko
Aug 18, 2020 -

Mercedes-Benz of Wilmington responded

We appreciate your business, Brian, and our team looks forward to serving you again soon! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 18, 2020

Excellent service but very poor check out system. You got your key and no one tell you where your car is parked. You are walking the whole parking lot looking for your car. Price more reasonable than other l More

by OBASEIME2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Boyce , Jason Kuczeriawenko
Aug 18, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 18, 2020

Friendly, courteous, knowledgeable and fast service even though we were passing through from another state. They happily recognized our MB Dealer which was very nice. More

by JUDYCARTERDAVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor , Fred Boyce
Aug 19, 2020 -

Mercedes-Benz of Wilmington responded

It's great to hear that we were able to help you out, Judy. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of Wilmington! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 18, 2020

Everyone is so nice and the ease of scheduling was great. There was no waiting upon arrival and departure. And the courtesy car was nice More

by BEETSIEFAZIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alissa the sales person is always a joy to deal with. , Fred Boyce , Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
Aug 19, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 18, 2020

Car fixed on Friday but I was not notified on Friday. I Called on sat , nobody knew the status. MB price but not MB service. More

by DROPPED81420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Kuczeriawenko
Sep 04, 2020 -

Mercedes-Benz of Wilmington responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 17, 2020

It is always a pleasure coming to Mercedes Benz of Wilmington. Everyone is the bomb dot comb. It took less than 45 minutes on a busy afternoon for them to complete my Service A appointment. Thank You! More

by CIARRA.NELSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Wimbish, Fred Boyce , Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
Aug 18, 2020 -

Mercedes-Benz of Wilmington responded

Thank you, Ciarra, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Wilmington. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 17, 2020

Amazing customer service! End to end great help for me servicing my car and also working to figure out a new lease for the winter. More

by JIMKUDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dru Patel, Jason Kuczeriawenko
Aug 18, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Pat Oliveto, GM Mercedes-Benz of Wilmington

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