Mercedes-Benz of Wilmington

Service was fast and good. Got in at about 8:10am and was out about 10:00am. Price for front tag bracket was high though. out about 10:00am. Price for front tag bracket was high though. More

Jason is terrific as always. A pleasure to work with. He is very honest with what service needs to be done. And he is really nice to work with. is very honest with what service needs to be done. And he is really nice to work with. More

Very prompt service as always and accommodating for transportation needs. Friendly as well. Follow up upon completion is great. And the scope and quality of work is excellent. Easy to work with MB Wilm transportation needs. Friendly as well. Follow up upon completion is great. And the scope and quality of work is excellent. Easy to work with MB Wilmington. More

we appreciate the customer service at this dealer loved the fact they helped us get the car we wanted and worked hard do that,,,,,,we deffinitely would highly reccomend mercedez benz of wilmington the fact they helped us get the car we wanted and worked hard do that,,,,,,we deffinitely would highly reccomend mercedez benz of wilmington More

Carol is a true service rockstar! Professional and knowledgeable. Always willing to answer our questions and help no matter the issue (big or small). She’s our favorite! knowledgeable. Always willing to answer our questions and help no matter the issue (big or small). She’s our favorite! More

Great Job as always. Keep it up! Tony was very attentive and keep me updated before, during and afterwards. He is a great addition to the Benz team. attentive and keep me updated before, during and afterwards. He is a great addition to the Benz team. More

Service The service staff is experenced and very professional. Service is prompt and starts on the time scheduled. Customer service is prompt in aswering a The service staff is experenced and very professional. Service is prompt and starts on the time scheduled. Customer service is prompt in aswering and phone and very cordinal. It is very convenient to schedule sevice online. More

Mercedes Benz of Wilmington is always a pleasure to work with. I was able to easily schedule the service appointment on line and the drop off process worked smoothly and efficiently. I feel like I received with. I was able to easily schedule the service appointment on line and the drop off process worked smoothly and efficiently. I feel like I received good value for the price of the service, too. More

Ms.Carol & Ms. Andrea & the entire service department staff. Was pleasant & very professional👍🏾😊 I know where to come for service in the future. Thank you staff. Was pleasant & very professional👍🏾😊 I know where to come for service in the future. Thank you More

Above and beyond service advisor Mr. Anthony Saienni My 2014 S550 had a flat tire on March 5, and managed with the run flat MOT tires, to get to this dealership after the service center closed. I was My 2014 S550 had a flat tire on March 5, and managed with the run flat MOT tires, to get to this dealership after the service center closed. I was greeted by the service advisor Anthony Saienni, who brought the car into the garage, placed the car on the lift, and a few of the mechanics that had not lot left for the day, showed me the problem with these tires- the rear left side had completely gone flat, and the other rear one was about to go. Both these tires had separated on the inside. Anthony recommended that I replace all 4 tires, as the front ones were doing the same, and as I live in Laurel, DE, about 95 miles away were not safe to drive. Anthony said be would research other tires that were available, even though the OE Goodyear tires were in stock, could not be put on that day. In a matter of minutes Tony said that the tires I wanted were not available on that size on that car. I opted to put the OE Goodyear's back on the car, which was scheduled for installation, the next morning. I was given a loaner car to get home that night, and he called me at 7:30 the next morning to let me know that it was scheduled for tire installation, and a 4 wheel aliment, and that the car would be ready by noon. At 10:30, he called me again to tell me that the tires were installed and were waiting for the alignment machine to be free. I arrived at the dealership, and met with Anthony, and showed me the progress so far. Within an hour, I was out the door on my way home within the time he told me the job would be completed. I feel that Anthony went way beyond the normal service advisors duties with several telephone calls to me to keep me apprised of the progress on the car. It was greatly appreciated. I have never dealt with this dealership as I live on the other end of the state of Delaware, but were they closer to me, I would deal with them often. Mr. Saienni is a huge asset to this dealership, and to the Mercedes Benz brand. He is what should be expected by the Mercedes Benz family. Steven G. Reese More