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Mercedes-Benz of Wilmington

Wilmington, DE

3.7
1,583 Reviews

3801 Lancaster Pike

Wilmington, DE

19805

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Showing 1,583 reviews

August 11, 2020

Carol was honest and polite and did all she could to help. Service without an appointment was fast and service team and mechanics worked well together to give me prompt feedback. Very professional. More

by JOHNSONJ057
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Aug 12, 2020 -

Mercedes-Benz of Wilmington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Wilmington. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 11, 2020

Fred, continues to represent the dealership in most professional way. Great job Fred keep it up! Because of Fred is the reason way I continue return for services. Thank you Vincent More

by VJWSGARL
Recommend Dealer
Yes
Employees Worked With
Derek Wimbish, Fred Boyce
Aug 12, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much for your excellent review, Vincent! We are so glad that Fred had the opportunity to work with you. We are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Wilmington. Please don't hesitate to reach out if you need anything else. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 11, 2020

Carol was very helpful and even went so far as to give me literature as far as how to use the auto trunk opener correctly More

by LAMARR105
Recommend Dealer
Yes
Employees Worked With
Carol Siracuse Wilson
Aug 12, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Carol and the team. Please don't hesitate to let us know if we can be of further assistance. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 11, 2020

Me and my wife had a very pleasant experience with the staff there at Mercedes Benz. And I wound recommend Mercedes to friends and family very good place to do business More

by BIGLEZ692
Recommend Dealer
Yes
Employees Worked With
Gil Coursey, Dru Brahmbhatt
Aug 12, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience here at Mercedes-Benz of Wilmington. Pat Oliveto, GM Mercedes-Benz of Wilmington

August 08, 2020

Very responsive, always helpful, never miss a service bulletin and perform the service as required for free, always keep me informed of the progress of the service and maintenance. More

by DWCOOK1
Recommend Dealer
Yes
Employees Worked With
Fred Boyce , Tony Saienni
Aug 09, 2020 -

Mercedes-Benz of Wilmington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 08, 2020

This dealership,I like because the people are friendly and I can trust them with my prize possession. I trust Jason in the service depart ..mostly because I get to talk to him more about the car. More

by DOREENRYAN2016@gmail.com
Recommend Dealer
Yes
Employees Worked With
Rick Umani, Jaclyn Melchior, Geoff Townsend, Alissa Facciolo, Shelby Donnelly, Samy Hamza, Fred Boyce , Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
Aug 09, 2020 -

Mercedes-Benz of Wilmington responded

It has been a pleasure serving you, Doreen. Quality customer service is always our number one priority, and we're happy to hear that Jason met your expectations. Thank you again for choosing Mercedes-Benz of Wilmington, we look forward to having you as one of our valued customers for many more years to come! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 07, 2020

My question and concern was answered right away by a combination of sales and service. Great people to do business with. Their attention to their customer needs are obvious. More

by BOB@SUNQUEST.US
Recommend Dealer
Yes
Employees Worked With
Rick Umani, Jason Kuczeriawenko
Aug 07, 2020 -

Mercedes-Benz of Wilmington responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Pat Oliveto, GM Mercedes-Benz of Wilmington

August 07, 2020

Excellent service and meets the needs of busy customers like. I appreciate the pick up and delivery service and the professionalism of each and everyone. More

by DESIGNSBYDRIVE
Recommend Dealer
Yes
Employees Worked With
Mike and Andrea, Fred Boyce
Aug 09, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 07, 2020

I have been dealing with the Mercedes family for 20 I have been dealing with the Mercedes family for 20 years in the last two weeks I have never been so disappointed in the service that they provide i More

by RONNIESKIN
Recommend Dealer
No
Employees Worked With
No additional names., Derek Wimbish, Shelby Donnelly, Jason Kuczeriawenko
Aug 24, 2020 -

Mercedes-Benz of Wilmington responded

Hello, I would like to speak with you directly in order to better understand the circumstances you've described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

August 07, 2020

It was my First time having my car service at this dealer. It was a great experience with service person and everyone that was involved. More

by Cshuler328@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tony Saienni
Aug 09, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jeff Ridgway, Service Manager Mercedes-Benz of Wilmington

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