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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
August 08, 2020
I love casual salespeople who don’t make you feel pressured.Shelby was beyond awesome! Phenomenal communication! She makes it easy to purchase a vehicle. pressured.Shelby was beyond awesome! Phenomenal communication! She makes it easy to purchase a vehicle. More
by KENYAMCCULLOUGH58
Verified CustomerEmployees Worked With
Shelby Donnelly
August 07, 2020
It was my First time having my car service at this dealer. It was a great experience with service person and everyone that was involved. dealer. It was a great experience with service person and everyone that was involved. More
by Cshuler328@yahoo.com
Employees Worked With
Tony Saienni
August 07, 2020
I have been dealing with the Mercedes family for 20 I have been dealing with the Mercedes family for 20 years in the last two weeks I have never been so disappointed in the service that they provide i I have been dealing with the Mercedes family for 20 years in the last two weeks I have never been so disappointed in the service that they provide it to me for my E3 20 Mercedes Benz brought it in was told that I needed a new battery and alternator 1400 bucks did not fix the problem brought it back to the dealership for service and was told that I needed to pay additional $2500 for a missed diagnosed on the technicians part. More
by RONNIESKIN
Employees Worked With
No additional names., Derek Wimbish, Shelby Donnelly, Jason Kuczeriawenko
August 07, 2020
Excellent service and meets the needs of busy customers like. I appreciate the pick up and delivery service and the professionalism of each and everyone. like. I appreciate the pick up and delivery service and the professionalism of each and everyone. More
by DESIGNSBYDRIVE
Employees Worked With
Mike and Andrea, Fred Boyce
August 07, 2020
My question and concern was answered right away by a combination of sales and service. Great people to do business with. Their attention to their customer needs are obvious. combination of sales and service. Great people to do business with. Their attention to their customer needs are obvious. More
by BOB@SUNQUEST.US
Employees Worked With
Rick Umani, Jason Kuczeriawenko
August 06, 2020
wonderful I was treated very special. The salesman, Samy, stayed late to accommodate my hours. Everyone at the dealership was great to work with. Very helpfu I was treated very special. The salesman, Samy, stayed late to accommodate my hours. Everyone at the dealership was great to work with. Very helpful More
by OADJWA
Employees Worked With
Many but I do not remember names. , Samy Hamza
August 06, 2020
Great service department. Service Advisor kept me well informed and proactively offered a courtesy vehicle. Mechanics were very thorough and ensured they solved all issues prior to returning my vehicle. informed and proactively offered a courtesy vehicle. Mechanics were very thorough and ensured they solved all issues prior to returning my vehicle. More
by 4PABILLINGS
Employees Worked With
Carol Siracuse Wilson
August 06, 2020
Always pleasant, very accommodating and love that they will pick up my vehicle and bring me a loaner. This is my first Mercedes - hopefully not my last. will pick up my vehicle and bring me a loaner. This is my first Mercedes - hopefully not my last. More
by BOULDENNANCY
Employees Worked With
Fred Boyce
August 06, 2020
Dru was very good to work with. I bought the car without seeing it as I am located in a different state and the car arrived as described. seeing it as I am located in a different state and the car arrived as described. More
by SPLASHTHIS
Employees Worked With
August 05, 2020
Alissa was a gem to work with on the purchase of my new vehicle! She understood my needs and quickly searched for vehicles that may be available. She was knowledgeable and efficient in the process. This vehicle! She understood my needs and quickly searched for vehicles that may be available. She was knowledgeable and efficient in the process. This was the smoothest new car purchase I experienced and I cannot thank Alissa enough! And special thanks to my Service Advisor Fred Boyce for introducing me to Alissa! More
by NANCYCRAKE
Employees Worked With
Alissa Facciolo, Fred Boyce
