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Mercedes-Benz of Wilmington

Wilmington, DE

3.7
1,583 Reviews

3801 Lancaster Pike

Wilmington, DE

19805

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Showing 1,583 reviews

August 04, 2020

Excellent service from Jason and Carl on my Mercedes. Great communication From Jason throughout the service process. And Carl, as technician, has serviced my vehicle from the beginning. More

by LUKESTU26
Recommend Dealer
Yes
Employees Worked With
Carl Cohill, Jason Kuczeriawenko
Aug 05, 2020 -

Mercedes-Benz of Wilmington responded

Thank you, Luke, for choosing Mercedes-Benz of Wilmington, your feedback and rating mean a lot to us. We're glad Jason and Carl were able to help, and we hope to see you again!

August 03, 2020

Great service. Highly recommend. AAA+++ I will continue my service here and recommend to my friends to come and have great customer service and friendly people More

by MFREED3447
Recommend Dealer
Yes
Employees Worked With
Jeff Ridgway for picking up the car very happy with everything , Carol Siracuse Wilson
Aug 04, 2020 -

Mercedes-Benz of Wilmington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Wilmington, we look forward to having you as one of our valued customers for many more years to come!

August 03, 2020

Great service! The GM of the dealership is awesome, he went above and beyond to make sure our experience was excellent. I will always give MB my preference for new vehicles given the current team More

by LLIBRANDI
Recommend Dealer
Yes
Employees Worked With
Alissa Facciolo, Pat Oliveto
Aug 04, 2020 -

Mercedes-Benz of Wilmington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Wilmington.

August 03, 2020

Jason was great. In and out fast both dropping the car off and picking it up very very very satisfied We bought our car at your dealership and we will probably least another one from you when when time i More

by CD.BEEBE
Recommend Dealer
Yes
Employees Worked With
Alissa Facciolo, Jason Kuczeriawenko
Aug 04, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much for your excellent review! We are so glad that Jason had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Wilmington. Please don't hesitate to reach out if you need anything else.

August 03, 2020

From first contact and throughout the repair, communication was excellent. Service kept me up to date with diagnosis and estimated/advised repairs. The service and repairs were exceptional, My G More

by PAULLEWISJR
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
Aug 04, 2020 -

Mercedes-Benz of Wilmington responded

Thank you for the kind words, Paul, for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 03, 2020

Service was better and I’m not sure why it’s not now. Some staff were generally unhappy and I’m sure it’s because of the pandemic. Fred did well, but overall, the rest did not. More

by DWSTREE
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Aug 04, 2020 -

Mercedes-Benz of Wilmington responded

Hello, Thank you for sharing your experience with us! We're happy to hear Fred was able to take great care of you. However, we're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to reach out to us directly.

August 03, 2020

Great experience. Staff was friendly and our salesman (Sammy) was fantastic. He was patient and extremely thorough in every step of the process leading to our ultimate decision to buy. More

by BYRON
Recommend Dealer
Yes
Employees Worked With
Samy Hamza
Aug 04, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much, Byron, for your kind words, and for taking the time to leave us this wonderful feedback!

July 31, 2020

Jason is amazing! I get all the critical recommendations as well as a few quality suggestions, never any unexpected costs. First service since COVID-19, facility is definitely adhering to social distancing More

by DTM129
Recommend Dealer
Yes
Employees Worked With
Jason Kuczeriawenko
Jul 31, 2020 -

Mercedes-Benz of Wilmington responded

Thank you so much for your kind words for Jason, and for taking the time to leave us this wonderful feedback!

July 31, 2020

Warm and friendly service advisors take the best care of me and my car! Service is performed efficiently and accurately. I know I can trust Mercedes Benz of Wilmington and highly recommend them. More

by NANCYCRAKE
Recommend Dealer
Yes
Employees Worked With
Fred Boyce
Jul 31, 2020 -

Mercedes-Benz of Wilmington responded

Thanks, Nancy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 30, 2020

Very very pleasant very attentive staff very friendly I live in Pennsylvania and I would rather travel to Wilmington than West Chester.ok..bye now More

by Jules
Recommend Dealer
Yes
Employees Worked With
Carol....4 stars, Alissa Facciolo, Tony Saienni
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