Mercedes-Benz of Wilmington

Brightened my day. Made it worth waiting in my vehicle. Wish all service people could be like her. Explained clearly what my problem was and how to prevent it in the future. Wish all service people could be like her. Explained clearly what my problem was and how to prevent it in the future. More

This dealership is one of the most professional and respectable dealerships I have dealt with...Fred in service is a top notch employee. He goes above and beyond his job duties for the customer. Will d respectable dealerships I have dealt with...Fred in service is a top notch employee. He goes above and beyond his job duties for the customer. Will definitely recommend others to go to this dealership. More

There has to be better forms of communication between the insurance companies and the Dealership, so that customers arent responsible for invoices that are covered insurance companies and the Dealership, so that customers arent responsible for invoices that are covered More

The staff and leadership is top notch. They looked after me from the beginning of my purchase to the end. Vic was great and continues to help me with my car. me from the beginning of my purchase to the end. Vic was great and continues to help me with my car. More

Recall The receptionist was very friendly, but I don't know her name. I was there for a recall. It was great that you gave me a car to use while you fixed The receptionist was very friendly, but I don't know her name. I was there for a recall. It was great that you gave me a car to use while you fixed mine. Thank you. More

Wow - great working with Tony! He's always so knowledgeable and takes time to make sure I understand. Superior customer service with good follow up to ensure satisfaction. Couldn't be happier wit knowledgeable and takes time to make sure I understand. Superior customer service with good follow up to ensure satisfaction. Couldn't be happier with my experience! More

Super friendly and kept my time in there very minimal. Along with recall service I asked to correct tires pressure and put my spare tire back in correctly (roadside didn’t do it right), they happily did i Along with recall service I asked to correct tires pressure and put my spare tire back in correctly (roadside didn’t do it right), they happily did it and car came out very clean. More

Mercedes Service Department, is the worse. They don’t do good work. And don’t want to fix issues they caused never again not me good work. And don’t want to fix issues they caused never again not me More

From the outset, Carol in service spoke with me respectfully, professionally, and with a positive attitude. She made sure I knew that Mercedes Benz of Wilmington was going to take care of any issue respectfully, professionally, and with a positive attitude. She made sure I knew that Mercedes Benz of Wilmington was going to take care of any issue I had with my C300. Everything was handled in the timeframe promised! She is truly an asset to her profession and your organization! It’s inspiring to see people take pride in what they do! Many thanks! 😃 More

I dropped my GL550 for an alignment, when I came back my car was about to be stolen. I was lucky when I came back to pick my car up I saw the guy trying to steal my car. Service was okay, but security of t car was about to be stolen. I was lucky when I came back to pick my car up I saw the guy trying to steal my car. Service was okay, but security of the cars are of no good at this location. All the people who worked at the place only said sorry and it's not their responsibility. More