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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
August 03, 2020
Great service. Highly recommend. AAA+++ I will continue my service here and recommend to my friends to come and have great customer service and friendly people my service here and recommend to my friends to come and have great customer service and friendly people More
by MFREED3447
Verified CustomerEmployees Worked With
Jeff Ridgway for picking up the car very happy with everything , Carol Siracuse Wilson
July 31, 2020
Warm and friendly service advisors take the best care of me and my car! Service is performed efficiently and accurately. I know I can trust Mercedes Benz of Wilmington and highly recommend them. me and my car! Service is performed efficiently and accurately. I know I can trust Mercedes Benz of Wilmington and highly recommend them. More
by NANCYCRAKE
Employees Worked With
Fred Boyce
July 31, 2020
Jason is amazing! I get all the critical recommendations as well as a few quality suggestions, never any unexpected costs. First service since COVID-19, facility is definitely adhering to social distancing as well as a few quality suggestions, never any unexpected costs. First service since COVID-19, facility is definitely adhering to social distancing and mask wearing requirements. Kudos! More
by DTM129
Employees Worked With
Jason Kuczeriawenko
July 30, 2020
The staff and leadership is top notch. They looked after me from the beginning of my purchase to the end. Vic was great and continues to help me with my car. me from the beginning of my purchase to the end. Vic was great and continues to help me with my car. More
by dthomas_88
Employees Worked With
Vic was my salesperson and did a great job!, Derek Wimbish, Jaclyn Melchior
July 30, 2020
There has to be better forms of communication between the insurance companies and the Dealership, so that customers arent responsible for invoices that are covered insurance companies and the Dealership, so that customers arent responsible for invoices that are covered More
by BRENTHAGWOOD
Employees Worked With
Fred Boyce
July 30, 2020
This dealership is one of the most professional and respectable dealerships I have dealt with...Fred in service is a top notch employee. He goes above and beyond his job duties for the customer. Will d respectable dealerships I have dealt with...Fred in service is a top notch employee. He goes above and beyond his job duties for the customer. Will definitely recommend others to go to this dealership. More
by PERRYCORSEY
Employees Worked With
Fred Boyce
July 30, 2020
Brightened my day. Made it worth waiting in my vehicle. Wish all service people could be like her. Explained clearly what my problem was and how to prevent it in the future. Wish all service people could be like her. Explained clearly what my problem was and how to prevent it in the future. More
by Joe Bryant
Employees Worked With
Carol Siracuse Wilson
July 30, 2020
Very very pleasant very attentive staff very friendly I live in Pennsylvania and I would rather travel to Wilmington than West Chester.ok..bye now live in Pennsylvania and I would rather travel to Wilmington than West Chester.ok..bye now More
by Jules
Employees Worked With
Carol....4 stars, Alissa Facciolo, Tony Saienni
July 30, 2020
Be back in 4 years! A BIG thank you to Alissa Facciolo on guiding me with her expertise and professionalism on the purchase of my second vehicle with her. I appreciate he A BIG thank you to Alissa Facciolo on guiding me with her expertise and professionalism on the purchase of my second vehicle with her. I appreciate her patience and kindness she made the process easy. I definitely will be back in four years! I am very happy with my new GLB! More
by CHER.1016
Employees Worked With
Derek Wimbish, Alissa Facciolo
July 29, 2020
I dropped my GL550 for an alignment, when I came back my car was about to be stolen. I was lucky when I came back to pick my car up I saw the guy trying to steal my car. Service was okay, but security of t car was about to be stolen. I was lucky when I came back to pick my car up I saw the guy trying to steal my car. Service was okay, but security of the cars are of no good at this location. All the people who worked at the place only said sorry and it's not their responsibility. More
by JOHNTRAN01
Employees Worked With
Fred Boyce
