Mercedes-Benz of Wilmington

Derek Wimbish and Rick Umani helped me choose the right car for me. They are personable, polite, knowledgeable and a pleasure to work with. I have used the dealership before. The service department is exce car for me. They are personable, polite, knowledgeable and a pleasure to work with. I have used the dealership before. The service department is excellent. The shop is exceedingly clean. More

Would recommend with reservation. First, I asked that the blank front license plate holder be removed as it not necessary in Delaware. When I picked up the car, the holder was still there. I was told i the blank front license plate holder be removed as it not necessary in Delaware. When I picked up the car, the holder was still there. I was told it was an oversight. When I went to remove it several weeks later, I discovered it was screwed directly thru the front bumper. Ruining the bumper cover! Now I know why it was “overlooked”. Second, while completing paperwork, the representative from the dealership wanted to sell me an extended warranty. I was interested until he was unable to produce anything except a general flyer from the warranty company. He was completely unprepared to discuss coverage or exceptions to the plan. Instead he just kept preaching on how complicated and expensive repairs are on a Mercedes. I almost did not buy the car based on this conversation alone. With the Coronavirus restrictions, I have not returned to the dealership to discuss the holes in the front bumper cover. More

I thought it took a very long to complete my paperwork. I was rushed and was not given an overview of key features.This is my 6th Mercedes and I have had a higher level of interaction. An example: the trunk was rushed and was not given an overview of key features.This is my 6th Mercedes and I have had a higher level of interaction. An example: the trunk was dirty and disgusting. I live an hour and a half away and had to return to dealership Thanks More

Please find another dealershipI’ve been coming here for Please find another dealership I’ve been coming here for years but the last two appointments, including yesterday, were disappointments at best. Please find another dealership I’ve been coming here for years but the last two appointments, including yesterday, were disappointments at best. Hours after scheduled completion they returned my car after ransacking my glove box and taking a small piece of jewelry from it. Although the financial value was less than $200 the emotional value was much more. I immediately requested a call from a manager and two days later received a call from Dave who responded “no. My guy said he didn't do it”. Really Dave? Please do yourself a favor and find another dealer for service. I’m not one to write negative reviews but please. R U N from this dealership K K More

Excellent sales team. Very helpful and responsive. They exactly what I was looking for and the sales process was very efficient. Follow up requests have been handled with the same degree of attentiveness. exactly what I was looking for and the sales process was very efficient. Follow up requests have been handled with the same degree of attentiveness. More