Mercedes-Benz of Wilmington

Complaint BE AWARE! DO NOT DEAL WITH THIS DEALER!! I am a returning customer. Twice, I have leased from this dealer S560 with a very high MSRP. First time, my BE AWARE! DO NOT DEAL WITH THIS DEALER!! I am a returning customer. Twice, I have leased from this dealer S560 with a very high MSRP. First time, my car came with missing options and I let it go as they did not try to resolve the situation. I was waiting for that car for 5 months. This time when I received my new car on May 15th, 2020, I discovered that I've been sold a lemon, the car was painted and this was supposed to be a BRAND NEW vehicle. Very sloppy and unprofessional work was performed (as per authorized Mercedes Benz body shop, report, pictures and videos are available). There are spray paint marks all over the trunk rubber strips and on the top of the trunk interior fabric, bumper sensors over painted. Top portion of the rear left quarter is blended with stains. That's what really indicated and initiated the investigation that was already completed. I immediately contacted Dealer, Mike Manley who introduced himself as a GM. In all reality, per MB USA (complaint filed as well, accepted, case number was issued) this gentleman is registered as a sales manager. Mr. Manley instead of trying to resolve the issue or at least look into it, NICELY OFFERED ME TO HAVE A NICE DAY AND HUNG UP THE PHONE. To date dealership did not make any attempts to contact me regarding resolution. Stay away! More

A great experience from start to finish. Was treated well by everyone and no pressure. Was shown the car I wanted allowed to test drive and help every step. by everyone and no pressure. Was shown the car I wanted allowed to test drive and help every step. More

Mercedes S Class Amazing experience when purchasing this car during the pandemic. GM and sales person were very helpful and accommodating. They were able to meet my Amazing experience when purchasing this car during the pandemic. GM and sales person were very helpful and accommodating. They were able to meet my budget on price. More

This was one of the easiest purchasing experiences for me. My sales person listened to my needs, allowed me to test drive and delivered the vehicle directly to my driveway after we agreed to the price. me. My sales person listened to my needs, allowed me to test drive and delivered the vehicle directly to my driveway after we agreed to the price. All of this happened right as the COVID-19 pandemic impact was being felt severely in my area. Kudos to Rick Umani. More

Excellent Purchase Experience Having returned to the mainland just as the Corona Virus hit, and being quarantined in Maryland, I found the perfect car on line at MB Wilmington, bu Having returned to the mainland just as the Corona Virus hit, and being quarantined in Maryland, I found the perfect car on line at MB Wilmington, but could not visit the dealership; however, the excellent data presentation on their website and great interaction with EJ Willard left me more than comfortable buying from the dealership remotely. The car arrived and was just as advertised--perfect! Special thanks to EJ and the dealership for working with me on this purchase! More

Mercesdez-Benz of Wilmington consistently exceeds their customers expectations. The professional, honest, respectful manner of this dealership turn the dreaded experience of car buying into an enjoyable ve customers expectations. The professional, honest, respectful manner of this dealership turn the dreaded experience of car buying into an enjoyable venture where you know you’re getting a great deal on an awesome vehicle. More

Rate A+Good experience. We were treated very well. And Rate A+ Good experience. We were treated very well. And given all the help we needed. And support after the sale. I’m enjoying my new car very much Rate A+ Good experience. We were treated very well. And given all the help we needed. And support after the sale. I’m enjoying my new car very much More

Excellent Service Department A shout out to Tony (service advisor) and the service team at MB - Wilmington! They went above and beyond in repairing my older C-Class sedan. Because A shout out to Tony (service advisor) and the service team at MB - Wilmington! They went above and beyond in repairing my older C-Class sedan. Because of their service, I would definitely consider buying from here when the time comes. I bought my vehicle several months ago at another dealership and it came with a 6 month/6,000 mile warranty which I liked for peace of mind. Needless to say, there were some issues with it (check engine light) which required some time to fix. They gave me an excellent loaner car SUV, while they worked on my sedan. Ultimately, they did the necessary warranty work, and also took care of few other things at no-charge! I would recommend them if you are looking for a Mercedes and wondering if there is a great service department associated with the dealership. More

Excellent buying experience with Dave Gershman I had a great buying experience with Mercedes of Wilmington and Dave Gershman. Dave helped me to understand the features that I wanted/needed on my n I had a great buying experience with Mercedes of Wilmington and Dave Gershman. Dave helped me to understand the features that I wanted/needed on my new 2020 GLC and the whole process was smooth and easy. More

Excellent customer service Excellent customer service. Everyone was extremely professional, courteous, Great professional attitude and very respectful . Really enjoyed working Excellent customer service. Everyone was extremely professional, courteous, Great professional attitude and very respectful . Really enjoyed working with Samy and Michael This is my first Mercedes that I have leased at MB of Wilmington! More