Mercedes-Benz of Wilmington

Would recommend with reservation. First, I asked that the blank front license plate holder be removed as it not necessary in Delaware. When I picked up the car, the holder was still there. I was told i the blank front license plate holder be removed as it not necessary in Delaware. When I picked up the car, the holder was still there. I was told it was an oversight. When I went to remove it several weeks later, I discovered it was screwed directly thru the front bumper. Ruining the bumper cover! Now I know why it was “overlooked”. Second, while completing paperwork, the representative from the dealership wanted to sell me an extended warranty. I was interested until he was unable to produce anything except a general flyer from the warranty company. He was completely unprepared to discuss coverage or exceptions to the plan. Instead he just kept preaching on how complicated and expensive repairs are on a Mercedes. I almost did not buy the car based on this conversation alone. With the Coronavirus restrictions, I have not returned to the dealership to discuss the holes in the front bumper cover. More

Please find another dealershipI’ve been coming here for Please find another dealership I’ve been coming here for years but the last two appointments, including yesterday, were disappointments at best. Please find another dealership I’ve been coming here for years but the last two appointments, including yesterday, were disappointments at best. Hours after scheduled completion they returned my car after ransacking my glove box and taking a small piece of jewelry from it. Although the financial value was less than $200 the emotional value was much more. I immediately requested a call from a manager and two days later received a call from Dave who responded “no. My guy said he didn't do it”. Really Dave? Please do yourself a favor and find another dealer for service. I’m not one to write negative reviews but please. R U N from this dealership K K More

Excellent sales team. Very helpful and responsive. They exactly what I was looking for and the sales process was very efficient. Follow up requests have been handled with the same degree of attentiveness. exactly what I was looking for and the sales process was very efficient. Follow up requests have been handled with the same degree of attentiveness. More

Complaint BE AWARE! DO NOT DEAL WITH THIS DEALER!! I am a returning customer. Twice, I have leased from this dealer S560 with a very high MSRP. First time, my BE AWARE! DO NOT DEAL WITH THIS DEALER!! I am a returning customer. Twice, I have leased from this dealer S560 with a very high MSRP. First time, my car came with missing options and I let it go as they did not try to resolve the situation. I was waiting for that car for 5 months. This time when I received my new car on May 15th, 2020, I discovered that I've been sold a lemon, the car was painted and this was supposed to be a BRAND NEW vehicle. Very sloppy and unprofessional work was performed (as per authorized Mercedes Benz body shop, report, pictures and videos are available). There are spray paint marks all over the trunk rubber strips and on the top of the trunk interior fabric, bumper sensors over painted. Top portion of the rear left quarter is blended with stains. That's what really indicated and initiated the investigation that was already completed. I immediately contacted Dealer, Mike Manley who introduced himself as a GM. In all reality, per MB USA (complaint filed as well, accepted, case number was issued) this gentleman is registered as a sales manager. Mr. Manley instead of trying to resolve the issue or at least look into it, NICELY OFFERED ME TO HAVE A NICE DAY AND HUNG UP THE PHONE. To date dealership did not make any attempts to contact me regarding resolution. Stay away! More

A great experience from start to finish. Was treated well by everyone and no pressure. Was shown the car I wanted allowed to test drive and help every step. by everyone and no pressure. Was shown the car I wanted allowed to test drive and help every step. More

Mercedes S Class Amazing experience when purchasing this car during the pandemic. GM and sales person were very helpful and accommodating. They were able to meet my Amazing experience when purchasing this car during the pandemic. GM and sales person were very helpful and accommodating. They were able to meet my budget on price. More

This was one of the easiest purchasing experiences for me. My sales person listened to my needs, allowed me to test drive and delivered the vehicle directly to my driveway after we agreed to the price. me. My sales person listened to my needs, allowed me to test drive and delivered the vehicle directly to my driveway after we agreed to the price. All of this happened right as the COVID-19 pandemic impact was being felt severely in my area. Kudos to Rick Umani. More

Excellent Purchase Experience Having returned to the mainland just as the Corona Virus hit, and being quarantined in Maryland, I found the perfect car on line at MB Wilmington, bu Having returned to the mainland just as the Corona Virus hit, and being quarantined in Maryland, I found the perfect car on line at MB Wilmington, but could not visit the dealership; however, the excellent data presentation on their website and great interaction with EJ Willard left me more than comfortable buying from the dealership remotely. The car arrived and was just as advertised--perfect! Special thanks to EJ and the dealership for working with me on this purchase! More

Mercesdez-Benz of Wilmington consistently exceeds their customers expectations. The professional, honest, respectful manner of this dealership turn the dreaded experience of car buying into an enjoyable ve customers expectations. The professional, honest, respectful manner of this dealership turn the dreaded experience of car buying into an enjoyable venture where you know you’re getting a great deal on an awesome vehicle. More