Mercedes-Benz of Wilmington

Not a pleasurable experience. Sales manager Dru is incredibly rude and does not care about the car he’s selling or his customer. Matter of fact threatening me as to when I was allowed to pick up the c incredibly rude and does not care about the car he’s selling or his customer. Matter of fact threatening me as to when I was allowed to pick up the car. Told me if I didn’t pick the car up in 3 days it would be sold to someone else. That’s after the purchase agreement was signed and it was paid for in full. Upon arrival I stood around the dealership for over an hour to even see the car. Cash deal and car was paid for prior to arrival still took over 2 hours to get the paperwork done. Finance manager was rude and walked out on me, no handshake , no thank you, nothing just up and walked out when done with paperwork. I’ll be leaving a more thorough review on google but I would never recommend this dealership. I expected better from the dealership especially being a Mercedes dealer. More

I have fast and friendly service. I stopped by randomly to just get a pricing for my next vehicle purchase and drove off the lot with a C-Class! I will be back in the fall when my lease is up on my other c to just get a pricing for my next vehicle purchase and drove off the lot with a C-Class! I will be back in the fall when my lease is up on my other car to purchase a 2nd one. More

Alissa and Derek made buying my car very easy ! I got an awesome deal and they both were efficient and very attentive to my needs awesome deal and they both were efficient and very attentive to my needs More

I was looking for a certified mercedes E 350 I was looking for a certified Mercedes E 350. Samy showed me the car I was looking for. He got me a good deal on this car. He was very friendly and a I was looking for a certified Mercedes E 350. Samy showed me the car I was looking for. He got me a good deal on this car. He was very friendly and a pleasure to do business with. I would recommend anyone looking for a car to ask for Samy. Thanks, Alan More

I had my S550 serviced at Wilmington - Benz of Wilmington. My service advisor name is Tony. He done a superb job coordinating my vehicle service and loaner vehicle. He treated my car as if it was Wilmington. My service advisor name is Tony. He done a superb job coordinating my vehicle service and loaner vehicle. He treated my car as if it was his very own. I will always look for Tony when I get my vehicle serviced at Wilmington. More

Very Informative Alissa was the first sales person to walk up to us, she really knew her stuff!!! Very detailed about the car that we were considering, she explained e Alissa was the first sales person to walk up to us, she really knew her stuff!!! Very detailed about the car that we were considering, she explained everything that came with the car. We were considering buying the car from a Non Mercedes dealer, after talking with her, I realized that was no longer an option. She informed us how important it is to buy from the Mercedes dealer, Also how important it is having your Mercedes certified. More

Very welcoming person, and really helpful and understandable. I felt my self very comfortable looking at cars unlike pushy sales people. Also very professional guy. understandable. I felt my self very comfortable looking at cars unlike pushy sales people. Also very professional guy. More

I went into the sales department to get information on some of the models and spoke with Samy. I told him I was only looking at this point. He let me test drive 3 different models and was very knowledgeab some of the models and spoke with Samy. I told him I was only looking at this point. He let me test drive 3 different models and was very knowledgeable about the features. I was impressed that he took the time to answers my questions knowing I’m not ready to purchase. I will go to this dealership for my vehicle when the time comes. Thanks to Samy for the great experience!!! More