Mercedes-Benz of Wilmington

Air bag Recall with loaner Went very well, my service advisors are great Tony and Jason. Had B service On E class and GLK and rear brakes completed. Techs are good as well servi Went very well, my service advisors are great Tony and Jason. Had B service On E class and GLK and rear brakes completed. Techs are good as well service tends to be just a bit pricey if you don’t have the service special award coupons. Wish they would bring back the point system for people like myself in which the entire family in our household only drive Mercedes Benz !!! More

Stayed late to get me on the road My battery died and my car had to be towed this dealership. I had no other transportation and I had no one to pick me up. Due to difficulty wit gettin My battery died and my car had to be towed this dealership. I had no other transportation and I had no one to pick me up. Due to difficulty wit getting my car on the rollback, arrived at 5:00pm after most the technicians left for the day. I rode with the tow truck and had no one to call. Jason told me not to worry, he’d figure something out. He was able to get a new battery in my car and I was out of there in a little over 30 minutes. Everyone treated me kindly despite my arriving at their quitting time. Love this dealership More

Service is top notch Jason does a phenomenal job of communicating through the entire service process. The rest of the team did a good job of ensuring I either had a ride t Jason does a phenomenal job of communicating through the entire service process. The rest of the team did a good job of ensuring I either had a ride to where I need to go or a loaner car. More

Experience at MB Wilmington Overall my experience was great. EJ was very knowledgeable and took the time to go over my options regarding new vs used and financing vs leasing. I k Overall my experience was great. EJ was very knowledgeable and took the time to go over my options regarding new vs used and financing vs leasing. I knew exactly what I wanted and he made it happen. The only reason I’m not giving this a 5 star review is that no one took the time or even asked to review how to work some of the controls and commands in the car. I’m learning it as I go. Other than that the staff was really nice. More

Service Carol is always professional, helpful and has a great sense of humor. Enjoy doing business with her!! Overall this location has stepped up the servi Carol is always professional, helpful and has a great sense of humor. Enjoy doing business with her!! Overall this location has stepped up the service experience. Nice to drive in and receive a great welcome. Keep it up!! More

Service B1 and tire monitoring check Service was as expected had tire monitor sensors checked again last checked in October 2018 and told everything checked out ok. Now they may need re Service was as expected had tire monitor sensors checked again last checked in October 2018 and told everything checked out ok. Now they may need replacing after warranty expires of course And increase in price for service More

Dashboard Warning - Engine Oil Was concerned that my car was leaking oil and the service department confirmed it was not. The oil was topped off to correct issue until my next sched Was concerned that my car was leaking oil and the service department confirmed it was not. The oil was topped off to correct issue until my next scheduled maintenance service. Also learned there is a recall for a part connected to steering column and will have that service completed when part is available More

great Friendly staff and qualified service. Like Tony so much, really helpful and friendly. The shuttle service is great to save money from using uber. The Friendly staff and qualified service. Like Tony so much, really helpful and friendly. The shuttle service is great to save money from using uber. The environment is neat and comfortable. More

Wonderful experience! Alissa was wonderful! We would work with her again in a heartbeat and definitely would recommend her to others. This was for a purchase for our daught Alissa was wonderful! We would work with her again in a heartbeat and definitely would recommend her to others. This was for a purchase for our daughter -- her very first car. Alissa made the experience extra special for her. Thank you for employing women in your sales and service divisions. I usually send my husband to deal with sales and service, but working with a woman, particularly one so enthusiastic, knowledgeable, responsive and kind -- made all the difference. The purchase could not have gone better. More