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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
November 07, 2019
Great Mike Manley and Shelbie were excellent... wonderful customer service . Would highly recommend ppl to go buy their cars from the dealership . Had an a Mike Manley and Shelbie were excellent... wonderful customer service . Would highly recommend ppl to go buy their cars from the dealership . Had an awesome experience... More
by 1782
Verified CustomerEmployees Worked With
Mike Manly and Shelby
November 05, 2019
Excellent Very knowledgeable and dedicated employees who are committed to customer satisfaction. Handled All concerns with no hesitation. Explained all work Very knowledgeable and dedicated employees who are committed to customer satisfaction. Handled All concerns with no hesitation. Explained all work performed and made sure I was happy with the service. More
by GARY.COX2
Employees Worked With
Jeff Ridgeway
November 05, 2019
Friendly and nice customer service Staff are friendly good customer service Very good service My big thanks toJason Kuczeriawenko very helpful understanding and professional H Staff are friendly good customer service Very good service My big thanks toJason Kuczeriawenko very helpful understanding and professional He even take the time to Explain to me what they did and what I should do for my next visit Big thanks to him Again More
by HOODOOXX
Employees Worked With
Jason Kuczeriawenko
November 05, 2019
Toni at Mercedes Benz of Wilmington is EXCELLENT The person that handles my service requests is Toni. His customer service is excellent! He does what he says....meaning if he says he'll call you bac The person that handles my service requests is Toni. His customer service is excellent! He does what he says....meaning if he says he'll call you back, he will. If he doesn't know the answer he will find out the correct information and give it to me. If I want to add on a service (like an oil change) while my car is in the shop, he does everything he can to accommodate me. Lastly, and most important he is a nice and genuine person. More
by WILLIAMS.RAWLINS
Employees Worked With
Toni, Lady at the loaner car desk (I am sorry I can't recall her name)
November 05, 2019
Low tire pressure Prompt response with vehicle towed from office to service center..hav a puncture and cracked rim fortunately under warranty. Took 3 days to replace.. Prompt response with vehicle towed from office to service center..hav a puncture and cracked rim fortunately under warranty. Took 3 days to replace..loaner was not available same day..was offered 2 days later Courteous and attentive. More
by JMCAS681
Employees Worked With
Fred
November 05, 2019
Seamless Everything taken care of quickly and efficiently without any problems. I brought my car in unexpectedly and they were able to accommodate me without a Everything taken care of quickly and efficiently without any problems. I brought my car in unexpectedly and they were able to accommodate me without any problems. Carol Siracuse managed the whole affair. More
by FPMD84
Employees Worked With
Carol siracuse, Derek Wimbish, David Gershman
November 03, 2019
Courteous & professional with the best price. I visited 6 other dealerships, looking at different models & options. The Wilmington dealership was the only one that located the exact model & opti I visited 6 other dealerships, looking at different models & options. The Wilmington dealership was the only one that located the exact model & options I wanted and most importantly, the best price by far. Many thanks to a great staff. More
by Nick
Employees Worked With
Merlin
November 01, 2019
Very courteous. Efficient. Courteous. Friendly. Fred is a great advisor. Explains issues well. Happy he is my assigned advisor. Had rental akready arranged. Appreciat Efficient. Courteous. Friendly. Fred is a great advisor. Explains issues well. Happy he is my assigned advisor. Had rental akready arranged. Appreciated that very much. More
by CHYRREA
Employees Worked With
Fred Boyce
November 01, 2019
New tires Toni extremely helpful with information needed for me to decide what was needed for the car. When I had to rush to leave because of an appointment h Toni extremely helpful with information needed for me to decide what was needed for the car. When I had to rush to leave because of an appointment he helped get things done More
by NURSEBEAMAN
Employees Worked With
Toni
November 01, 2019
Delivery of new GLS The personalized service was above and beyond even for a luxury brand. Alissa and the General Manager Pat were awesome. I would recommend this deale The personalized service was above and beyond even for a luxury brand. Alissa and the General Manager Pat were awesome. I would recommend this dealership and team to anyone looking for a differentiated experience More
by LLIBRANDI
Employees Worked With
Pat Oliveto , Alissa Facciolo
