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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
November 01, 2019
My customer service rep is best! Every time I arrange an appointment for my GLE350 to have any type of service, Fred makes sure he finds a slot for me. He is very efficient and courte Every time I arrange an appointment for my GLE350 to have any type of service, Fred makes sure he finds a slot for me. He is very efficient and courteous. Thanks for being my advisor Fred. More
by Levin Tucker
Verified CustomerEmployees Worked With
Fred
November 01, 2019
Great experience! Alissa was great! Super helpful; my wife and I had a great experience. We're really happy with the car we purchased and the whole process. Alissa was great! Super helpful; my wife and I had a great experience. We're really happy with the car we purchased and the whole process. More
by Matthew
Employees Worked With
Alissa Facciolo
November 01, 2019
What happened to the complimentary car wash? I’m not sure if I need to ask for car wash when I get my car serviced, I thought it came with the service but I never get it, it makes me wonder if I’ I’m not sure if I need to ask for car wash when I get my car serviced, I thought it came with the service but I never get it, it makes me wonder if I’m getting everything else I’m supposed to get. More
by SHELLEG7
Employees Worked With
Jason
October 31, 2019
Great buying experience and excellent customer service I worked with Samy Hamza all the way. We had a lot of questions as we were not sure what 2020 CLA 250 we wanted to buy. Samy listened to us patiently I worked with Samy Hamza all the way. We had a lot of questions as we were not sure what 2020 CLA 250 we wanted to buy. Samy listened to us patiently and answered all the questions we had. He was so knowledgeable about the car and knew every gadget it has and how they operate. Thanks to him, we learned a lot about this slick car in a day. It was a great buying experience. More
by C Lew
Employees Worked With
Samy Hamza
October 31, 2019
Very professional! She makes the car buying experience a breeze. I never once felt pressured to buy, and yet she was there for every concern and question! See Alissa for your next vehicle! breeze. I never once felt pressured to buy, and yet she was there for every concern and question! See Alissa for your next vehicle! More
by Mercedesowner
Employees Worked With
Alissa Facciolo
October 31, 2019
Great service Great Service Jeff Carol and Dave are the best…......... I would go nowhere else! They are fast their prices are great . If you need a car go see EJ Great Service Jeff Carol and Dave are the best…......... I would go nowhere else! They are fast their prices are great . If you need a car go see EJ in sales. More
by PSARGENT0
Employees Worked With
Carol
October 31, 2019
Service My car was picked up and delivered by Joe, very easy process, work and price was explained to me up front and I have no complaints. This is my third c My car was picked up and delivered by Joe, very easy process, work and price was explained to me up front and I have no complaints. This is my third car purchased and serviced here and I will purchase my next here as well. More
by UROGYN13
Employees Worked With
Joe the delivery driver, fantastic
October 31, 2019
Change rear tires Was able to receive cost, and place the order by email. Received call to schedule service as soon as available operator was available. Could wait with Was able to receive cost, and place the order by email. Received call to schedule service as soon as available operator was available. Could wait with confort during the service Received car cleaned More
by grs
Employees Worked With
Carol Wilson
October 30, 2019
It was a pleasure Buying a car is not something I look forward to....that being said, Dave Gershman and the folks at Wilmington Mercedes Benz made the process not only Buying a car is not something I look forward to....that being said, Dave Gershman and the folks at Wilmington Mercedes Benz made the process not only painless but actually pleasurable. Everyone was very professional and the process was efficient. I wouldn’t hesitated to recommend them to others. More
by TEBAKER
Employees Worked With
Finance manager, David Gershman
October 30, 2019
Good experience. Professional service. I had a good experience with my repair. Timely and professional. My service advisor was very courteous and pleasant. My vehicle was diagnosed and corr I had a good experience with my repair. Timely and professional. My service advisor was very courteous and pleasant. My vehicle was diagnosed and correct repair was done on it. More
by FIELDS78
Employees Worked With
Carol Siracuse
