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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
October 30, 2019
Great service Mr Anthony is very friendly service person. He provides excellent customer service. He’s very professional and the car was completely in a timely fash Mr Anthony is very friendly service person. He provides excellent customer service. He’s very professional and the car was completely in a timely fashion. I would highly recommend Anthony More
by HMGRT277
Verified CustomerEmployees Worked With
Anthony Saienni
October 26, 2019
Very Satisfied Customer I communicated by email and was pleased with the messages I received I decided to meet in person. The meeting could not have gone better. Alissa, sale I communicated by email and was pleased with the messages I received I decided to meet in person. The meeting could not have gone better. Alissa, salesperson, was very pleasant, sincere and easy to deal with. I walked out of their showroom with a Pre-owned new car. I am very satisfied with the service and my new car. More
by LRIVERA
Employees Worked With
Alissa Facciolo
October 25, 2019
Ralph is a national treasure My service advisor, Ralph is a great asset to your company. He is knowledgeable, responsive and professional. Ralphmakes the inconvenience of a serv My service advisor, Ralph is a great asset to your company. He is knowledgeable, responsive and professional. Ralphmakes the inconvenience of a service appointment a bit more bearable. More
by DHEIT
Employees Worked With
Derek Wimbish, Jaclyn Melchior, Alissa Facciolo
October 25, 2019
Service Great service and price very friendly. Carol and Jason are the best Gabe me a loaner and finished on time easy access and no waiting Great service and price very friendly. Carol and Jason are the best Gabe me a loaner and finished on time easy access and no waiting More
by Joe
Employees Worked With
Alissa Facciolo
October 25, 2019
Outstanding quality servce The service writer Carol is a pleasure to deal with keeping me informed and the service department does a great job getting the service done and timel The service writer Carol is a pleasure to deal with keeping me informed and the service department does a great job getting the service done and timely. More
by RPENZA
Employees Worked With
Carol Wilson
October 24, 2019
Damage repair, done right! I stopped in to check if a part was available. Not only did they have it but they could install it while I waited. Done right in under an hour. I stopped in to check if a part was available. Not only did they have it but they could install it while I waited. Done right in under an hour. More
by DELAWARE.DAVE
Employees Worked With
Carol
October 24, 2019
Bad trade in value, way under other dealers Trade for a Mercedes was 3,000-5,000 less than other Mercedes dealership. It was 2000 less than car max. Felt like they tried to take advantage of me Trade for a Mercedes was 3,000-5,000 less than other Mercedes dealership. It was 2000 less than car max. Felt like they tried to take advantage of me. They told me my Kelly blue book is of no value, but all the other dealers priced close to it and the other Mercedes dealer went well over More
by DRMBMD
October 24, 2019
Great Job This is our third least vehicle, the sales person treated us fantastic the third as they did the first time that least a vehicle. Thanks! This is our third least vehicle, the sales person treated us fantastic the third as they did the first time that least a vehicle. Thanks! More
by FRANKRICHARDSON
October 24, 2019
Wonderful! After working with another dealer, negotiations broke down when that dealer could not explain simple math to me. I called internet sales while drivin After working with another dealer, negotiations broke down when that dealer could not explain simple math to me. I called internet sales while driving on my way to a hair appointment, spoke with him and, after a quick return call, was able to beat the deal. That very evening, Glenn turned us over to Dave who finished the paperwork, showed us the car and provided absolutely excellent customer service. Dave also followed up a few days later to be sure that we didn't have any questions (our newest car is a 2007E-class so there were quite a few new features to learn). Then, to top it all off, the business manager called me to say that, as the saying goes, there was a bank error in my favor. Overall, this has been a terrific experience (and I just love my new car!) More
by Nancy Cobb
Employees Worked With
David Gershman
October 23, 2019
Great The visit was pleasant . I will recommend this dealership to my family and friends. When I am ready to trade in my E Class I will come back. The visit was pleasant . I will recommend this dealership to my family and friends. When I am ready to trade in my E Class I will come back. More
by JRMARSHALL636
Employees Worked With
Anthony
