Mercedes-Benz of Wilmington

I was very disappointed with the follow up. I visited about a year ago, with a very specific car/options in mind. Was helped by Marlin who seemed very informed and engaged. He introduced me to Marcia a about a year ago, with a very specific car/options in mind. Was helped by Marlin who seemed very informed and engaged. He introduced me to Marcia and I left feeling like we were off to a good start. Never heard back. Left messages that weren't returned, and finally called Marcia and left her a message. She didn't call me back either (mistake), but apparently she gigged Marlin who did. Seemed to have very little recollection of what I wanted so he took my info again. Again, no follow up. When I called him back again, he was talking about cars that did not match what I wanted. Was frankly shocked by the cavalier attitude towards a customer ready to drop over 70 grand for a new car. Went to Lynne Knox at West Chester who could not have done a better job! She found the car I wanted and had it shipped to her dealership with no committment on my part. We closed the deal a week later. Just found this sight as I'm scheduling my first service and was looking for feedback. More

Had a terrific experience purchasing my 2013 E350 Mercedes-Benz. All staff were extremely helpful and friendly. I was able to get all the options I wanted in the automobile and I am thrilled with i Mercedes-Benz. All staff were extremely helpful and friendly. I was able to get all the options I wanted in the automobile and I am thrilled with it. Eric Janco was very personable, professional and knowledgeable. I will definitely do business with this Dealership and Eric again. More

EJ Willard has been the consumate professional in finding me a car at the right price. I've purchased a number of MB's from him and the dealership and I continue to go back as I know my time will be valued a me a car at the right price. I've purchased a number of MB's from him and the dealership and I continue to go back as I know my time will be valued and the price will be fair. More

Michael was great. This was the sixth mercedes that our family has purchased from Michael. Without any reservations, we will continue to refer our friends to Michael. family has purchased from Michael. Without any reservations, we will continue to refer our friends to Michael. More

Eric is a great sales person. It only takes a minute to realize that he is going to be honest about everything. The trust quickly builds as he is a good listener and he provides direct and accurate answer realize that he is going to be honest about everything. The trust quickly builds as he is a good listener and he provides direct and accurate answers to questions. There is no wasted time and the entire operation at Wilmington Mercedes if very efficient. They made the entire transaction a very pleasant experience. -Steuart More

Michale Sassone was welcoming, respectful and attentive from the moment I stepped into the door and well after the sale. Truly represents Mercedes brand experience! from the moment I stepped into the door and well after the sale. Truly represents Mercedes brand experience! More

Eric made the car buying experiece simple, easy, and efficient. If it weren't for Eric, I probably would have given up (as I did last July when I first started looking for a new car) and stuck it out w efficient. If it weren't for Eric, I probably would have given up (as I did last July when I first started looking for a new car) and stuck it out with my 14-year old Toyota. Instead, I'm the happy owner of a GLK. Would highly recommend this dealership and Eric. More

Michael was as knowlegible a sales professional as I have ever encountered. He made this a very enjoyable experience for my wife and I. We will recommend Michael to all of our friends interested in purchasin ever encountered. He made this a very enjoyable experience for my wife and I. We will recommend Michael to all of our friends interested in purchasing a new or used Mercedes. He is a credit to your dealership and now a new friend to our family. More

My car shoppint experience with Mercedes-benz of Wilmington was nothing short of wonderful. My wife and I were in the market for a certified-preowned vehicle and our initial contact was with Bill D Wilmington was nothing short of wonderful. My wife and I were in the market for a certified-preowned vehicle and our initial contact was with Bill Dericco. Bill did a great job of explaining our finance options and giving us options from an inventory standpoint. Later in the day, once we were prepared to come in, we were introduced to Sean Minor who was fantastic to deal with. Sean is kind, genrerous with his time and educated us all aloing the way. Finally, we spoke with Carlos Arias who explained our financing options in detail and help us make the best decision from us. All of the gentlemen approached our interaction in a consultative manner and we never felt any pressure to make a decision thought we walked in 30 minutes before the dealer closed and stayed an additional 90 minutes to close the deal. Thanks again gentlemen for all of your hardwork and for making this the most enjoyable car buying experience we've ever had. More

Marlin was very helpful and provided excellent service. We will recommend him to our friends and family and will come back when we are ready to be a new Mercedes. Alexandra Taylor We will recommend him to our friends and family and will come back when we are ready to be a new Mercedes. Alexandra Taylor More