Mercedes-Benz of Wilmington

I'm always get so satisfied with the excellent service and the great costumer service. I think this is the best dealership in the Delaware Valley and the great costumer service. I think this is the best dealership in the Delaware Valley More

I have been loyal Mercedes-Benz customer for fifteen years. The service I have received at the Wilmington, DE location has always been excellent. Everyone is very professional. years. The service I have received at the Wilmington, DE location has always been excellent. Everyone is very professional. More

As usual, I had a very pleasant experience during my service. Carol was welcoming and helpful. My car wash could have been better. My expectations from Mercedes is higher and I was disappointed. service. Carol was welcoming and helpful. My car wash could have been better. My expectations from Mercedes is higher and I was disappointed. More

Took me in on an emergency basis and did a fantastic job!! Everyone was very friendly and helpful. Service was done very well and very timely. job!! Everyone was very friendly and helpful. Service was done very well and very timely. More

Great service.No problems or issuesI was greeted and Great service. No problems or issues I was greeted and signed in promptly. The service was handled quickly and the car visited the wash bay. Great service. No problems or issues I was greeted and signed in promptly. The service was handled quickly and the car visited the wash bay. More

Carol is on her service game ! I like her attentiveness to my auto needs. I will call her directly to schedule any future appointments because I know my request will be addressed successfully. to my auto needs. I will call her directly to schedule any future appointments because I know my request will be addressed successfully. More

I gave it one Star because I was able to get same day appointment and my initial encounter with Brad was good. THE WHOLE TEAM NEEDS CUSTOMER SERVICE TRAINING..everyone from the secretary to Manager (Jeff appointment and my initial encounter with Brad was good. THE WHOLE TEAM NEEDS CUSTOMER SERVICE TRAINING..everyone from the secretary to Manager (Jeff)!!! Poor communication & not considerate of the customer’s time at all. The Service Dept. had the vehicle for more than 24hrs without bothering to reach out with an update. When I picked up the vehicle the next day, they still couldn’t tell me why the check engine light was on. I made it very clear that I was from out of state and need to return home asap. COMMUNICATION is a basic skill that any service provider should possess. Luckily, they didn’t charge me for wasting my time. More

Great car, great communication.No pressure from sales Great car, great communication. No pressure from sales team. Answered every single question I had. Detailed the car in a brilliant fashion. Thank Great car, great communication. No pressure from sales team. Answered every single question I had. Detailed the car in a brilliant fashion. Thank you Very much. More

Great team and atmosphere with a strong attention to detail. The work on my car was completed on schedule to my satisfaction. Cheers to the team @ MB Wilmington detail. The work on my car was completed on schedule to my satisfaction. Cheers to the team @ MB Wilmington More

Customer service was very polite and courteous, I like the Wilmington Mercedes dealership for their family atmosphere.. sales and the service department always greet you with a smile the Wilmington Mercedes dealership for their family atmosphere.. sales and the service department always greet you with a smile More