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Mercedes-Benz of Wilmington
Wilmington, DE
1,586 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,586 reviews
Verified Customer
April 07, 2023
I can't say enough about this dealership and specifically my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the ca my sales person Shelby. I live in MA and bought a 2020 S63 AMG from Shelby sight unseen and from my initial contact with her through the time the car was delivered it was indeed a pleasure dealing with her. Shelby was very honest and responsive and followed through on everything promised. I would highly recommend this dealership and Shelby! Andy from MA More
by Andy from MA
Employees Worked With
Shelby
June 16, 2022
Tom the GM, Geoff Townsend the Online Car Sales Manager, and Drew the Used Car Manager refused sell me a car. I willingly wanted to pay cash and they didn't like the terms. Tom argued with me because he wan and Drew the Used Car Manager refused sell me a car. I willingly wanted to pay cash and they didn't like the terms. Tom argued with me because he wanted me to finance and I said no. I said, I wanted to pay cash. He cried like a baby and refused my cash. Furthermore, all three of these guys were rude, obnoxious, and unprofessional. I even offered to send the full amount electronically because I live out of state to pay for the car and they still refused. They refused because I could not pick this car up until June 25th. Just stay away from this dealership. Mercedes I am significantly disappointed that I was treated so unprofessionally. You will regret if you do any business with this Mercedes Bens dealership. More
by Realtoyhunter
Employees Worked With
Tom the GM, Geoff Townsend the Online Car Sales Manager, and Drew the Used Car Manager
June 13, 2022
Relatively responsive over the phone. I came from out of town, they offered to pick me up at the airport! Free coffee/pop/snacks in the waiting area. They made sure the EV I bought was ch I came from out of town, they offered to pick me up at the airport! Free coffee/pop/snacks in the waiting area. They made sure the EV I bought was charged up. All told I feel like they truly care about their customers. Well done! More
by joker0221
Employees Worked With
Rich
March 25, 2022
I have owned a car of one kind or another since I was 17 years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealer years old now at 74 years old I am a first time owner of a new Mercedes-Benz GLC 300 several months later my engine light came on I called the dealership and got an appointment the very next day my car was repaired in no time which lets me know that the service department knows their business I would like to give a special shout out to Brad Davis who works in the service department for excellent service rendered More
by Monty
Employees Worked With
Brad Davis
December 08, 2021
Waste of time, poor customer relations. Dealer is advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way advertising vehicles that are not even on the lot and/or for sale. Just trying to get people on the lot so they can waste their time. Very poor way of doing business. More
by act316
Employees Worked With
Geoff
December 08, 2021
Shelby Donnelly was excellent to work with, especially given that I am 900 miles away. She is an excellent, responsive, efficient, friendly communicator, thorough and sensitive to the unfamiliarity I bro given that I am 900 miles away. She is an excellent, responsive, efficient, friendly communicator, thorough and sensitive to the unfamiliarity I brought to the table as a buyer relatively new to the sight-unseen purchase of a car across the miles. She handled the sales processes, paperwork, transport and follow up with timely accuracy. It was a pleasure to work with her. More
by MBfan
Employees Worked With
Shelby Donnelly
October 29, 2021
The car was nice, but what happened to no haggle? They kept me there for hours and tried to sell me every scam extended warranty, gap coverage, theft protection there is in the world! Their finance rate kept me there for hours and tried to sell me every scam extended warranty, gap coverage, theft protection there is in the world! Their finance rates are 33% higher than other dealers. They also charge a $920 document prep to print illegible papers. If you want the care to be 1k more, just ask for it upfront. The scammer Finance Manager Harry even tricked me into the theft protect for $500 that has a max benefit of $2000. Buyer beware! More
by prestonandangie
Employees Worked With
Harry Kamb
