Mercedes-Benz of Wilmington

I would like to thank Mercedes Benz of Wilmington and Miss Carol regarding my vehicle service by the technology and technical support that mechanic has to get the job done right . Miss Carol regarding my vehicle service by the technology and technical support that mechanic has to get the job done right . More

Excellent staffThanks for making us one of the Mercedes Excellent staff Thanks for making us one of the Mercedes family Excellent service and fast transaction we in in out in no time . Enjoying our AMG Excellent staff Thanks for making us one of the Mercedes family Excellent service and fast transaction we in in out in no time . Enjoying our AMG More

I don't the person name from the service department. He was arguing with me about my car. Told me to get the xxxx on and take my car somewhere else. Bad business. I will never come back. The manager apolo was arguing with me about my car. Told me to get the xxxx on and take my car somewhere else. Bad business. I will never come back. The manager apologized but nothing will ever come back there. Bad service. More

Very nice personality of the people in the service department. Aways very nice and helpful.would also extend kudos to the Sales team I especially like Alissa,Mr.Brahmbhatt and Jason in the Service Dep department. Aways very nice and helpful.would also extend kudos to the Sales team I especially like Alissa,Mr.Brahmbhatt and Jason in the Service Department. More

Had recall and warranty work done. The warranty work required a couple of attempts. It seemed that the service department was relying too heavily on the computer output rather than listening to what I w required a couple of attempts. It seemed that the service department was relying too heavily on the computer output rather than listening to what I was telling them. Eventually they realized that I was right and fixed the problem; would likely not have taken nearly so long had they listened to me from the beginning. The good thing is that you provided me with a loaner car throughout. Hopefully the problem doesn’t recur. The woman who coordinates loaners is excellent. I found it interesting that despite spending considerable time in the showroom across multiple visits, nobody ever asked if they could help me when looking at the new cars (even though I would have liked to learn more about them). Odd given that I currently own 3 MB and have been there recently with 2. Also found it interesting that Brad didn’t realize I was under an extended warranty that I bought from you when the car was new. More

GLK250 needed recall work. Easy to schedule, work done quickly and efficiently. Loaner available while work was done (this is essential since we live at a distance). Very satisfied with work, perhaps not quickly and efficiently. Loaner available while work was done (this is essential since we live at a distance). Very satisfied with work, perhaps not so pleased with MB at the amount of recall work necessary. More

Had an issue with car stalling a few times. Couldn’t recreate but took plenty of time to look at everything. Explained everything they checked. recreate but took plenty of time to look at everything. Explained everything they checked. More

Came in for a B service (was told ~1 1/2 hrs) took 4 hours. Worst thing, I was not informed until the work was completed. hours. Worst thing, I was not informed until the work was completed. More

Always so accommodating and complete work in a timely manner. Personnel very friendly and helpful. Would recommend this Mercedes Benz location in Wilmington to anyone! manner. Personnel very friendly and helpful. Would recommend this Mercedes Benz location in Wilmington to anyone! More

As always your service and customer service is top notch! Prompt with picking up and dropping off my car. Service complete as expected. Thank you Prompt with picking up and dropping off my car. Service complete as expected. Thank you More