Mercedes-Benz of Wilmington

Solved my issues, returned car clean,Completed list of Solved my issues, returned car clean, Completed list of problems, friendly greeting, everyone helpful.would recommend for service if any one asked.Ho Solved my issues, returned car clean, Completed list of problems, friendly greeting, everyone helpful.would recommend for service if any one asked.Hope this is helpful More

My satisfaction with WMB service has become a main reason why I don’t try out other luxury cars anymore. When talking to friends about our cars, I now describe myself as a loyal MB owner/customer because of why I don’t try out other luxury cars anymore. When talking to friends about our cars, I now describe myself as a loyal MB owner/customer because of past bad experiences with service at other dealerships. More

Exceeded my expectations! I recently visited for my GLC 300 I walked in w/o an appt and was out in less than 2hrs issue fixed. 300 I walked in w/o an appt and was out in less than 2hrs issue fixed. More

This location is top tier my experience was by far excellent Shelby in my opinion should be employee of the year customer service skills are unmatched however the others are also very friendly I could excellent Shelby in my opinion should be employee of the year customer service skills are unmatched however the others are also very friendly I couldn’t have been more comfortable More

the s associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz. are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz. More

Carol the service representative could not have been any more helpful and was so pleasant to work with! She got everything handled so quickly/perfectly more helpful and was so pleasant to work with! She got everything handled so quickly/perfectly More

Not very happy. I had a coupon for 15% of any service over $500 and was told that I cannot use it unless I pay $750 for service B. First they offered me the B service for $625 and then went down to $595. over $500 and was told that I cannot use it unless I pay $750 for service B. First they offered me the B service for $625 and then went down to $595. More

Unfriendly staff (all but one that I interacted with). Staff wearing no masks or, down under their nose. The WORST waiting area I’ve ever seen at a luxury car dealer (owned BMWs and Porsches prior). Confu Staff wearing no masks or, down under their nose. The WORST waiting area I’ve ever seen at a luxury car dealer (owned BMWs and Porsches prior). Confusing signage leading to very cramped garage space. They did a courtesy wash after service and literally looked like someone just rubbed a rag over the car—embarrassing. More

As a mechanic 15 years express oil change was 135 fine but charged 245 just in order to reset oil light too wont be returning but charged 245 just in order to reset oil light too wont be returning More

Everything was easy and smooth as promised. Only issue was car wash at end was very poorly done. No wiping the dirt from thresholds or getting all grime off rims and windscreen. was car wash at end was very poorly done. No wiping the dirt from thresholds or getting all grime off rims and windscreen. More