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Mercedes-Benz of Wilmington
Wilmington, DE
1,583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 28, 2021
I am having further problems with MERCEDES Benz dealership in Wilmington. I received a letter stating that they can NOT finance the preowned vehicle that I purchased. A month ago. They agreed to f dealership in Wilmington. I received a letter stating that they can NOT finance the preowned vehicle that I purchased. A month ago. They agreed to finance 3.99 special rate. For 6 years. FOr 48.000.00. There was NO transparency in This deal. I am fortunate that I found another way to finance my car other wise I would be having a major problem. The customer service Is awful. The reason they gave was NOT enough income. My credit rating is high, they knew I was on a fixed income. I have purchased cars before using MERCEDES Benz financing. My income has not changed. Why???? WORST EXPERIENCE EVER PURCHASING A CAR. From this dealership. More
by JOIHARI
Verified CustomerEmployees Worked With
Michael Manley, Shelby Donnelly
April 28, 2021
Everything went smooth, the staff is great. They were quick, answered all of our questions with surety. I recommend them for all you car needs. quick, answered all of our questions with surety. I recommend them for all you car needs. More
by rasheedawaliyuddin9Ras
Employees Worked With
Geoff Townsend, Alissa Facciolo
April 28, 2021
Difficult problem that they eventually resolved for me. Very nice to deal with! Carol communicated well and went above and beyond. See Carol for good service. Very nice to deal with! Carol communicated well and went above and beyond. See Carol for good service. More
by TCARTER.COMSTOCK
Employees Worked With
Carol Siracuse Wilson
April 28, 2021
Nice job! People are very nice and got the job done very very fast. Thanks for everything you did for us. We will call friends and introduce to them very fast. Thanks for everything you did for us. We will call friends and introduce to them More
by WEI.AMZHI
Employees Worked With
Carol Siracuse Wilson
April 28, 2021
The scratch on my car from the last service was fixed but they did a horrible job. I think I could have done a better job. They didn’t buff it and Also not blended it in with the rest of the paint. The paint they did a horrible job. I think I could have done a better job. They didn’t buff it and Also not blended it in with the rest of the paint. The paint job gets one star. The rest of the service was fine. More
by Umber
Employees Worked With
Jason Kuczeriawenko
April 28, 2021
Very responsive and courteous. If my service rep isn’t available, other service personnel are very good about stepping in so you are not waiting for a long time. available, other service personnel are very good about stepping in so you are not waiting for a long time. More
by PEET0
Employees Worked With
Tony Saienni
April 27, 2021
I brought my car for diagnosis and pop change. They kept my car for the weekend and said the water pump issue would be fixed because it’s covered by warranty. I asked twice and was told yes it’s covered, on my car for the weekend and said the water pump issue would be fixed because it’s covered by warranty. I asked twice and was told yes it’s covered, only for me to receive a call on Monday saying I don’t have warranty!!!😡 More
by FLOROBAI
Employees Worked With
I don’t know their names!!!! I think one is called Carol
April 27, 2021
I came in close to closing on a Sat with a nail in my tire. The team took me in, took care of the problem and even washed the car in less than 1/2 hour! That is service, thank you. tire. The team took me in, took care of the problem and even washed the car in less than 1/2 hour! That is service, thank you. More
by AUDREYJAYMAND
Employees Worked With
Jason Kuczeriawenko
April 27, 2021
Great customer service. Access to a loaner car is important and the staff provides outstanding service. Text messaging allows easy contact with the service desk which is helpful during work hours. important and the staff provides outstanding service. Text messaging allows easy contact with the service desk which is helpful during work hours. More
by cablueh20
Employees Worked With
Jason Kuczeriawenko
April 27, 2021
I came in for a recall on the airbag. I made an appointment the week before. I drive 35 mins to get there, sit in waiting room for 45 mins then told the airbag I was ordered but not in stock. Was appointment the week before. I drive 35 mins to get there, sit in waiting room for 45 mins then told the airbag I was ordered but not in stock. Waste of my time! We got my car back after 2 hours! More
by GRETA789H
Employees Worked With
Brad
