Mercedes-Benz of Wilmington

If I could give zero stars I would. I purchased a car here 11 months ago and I am still waiting for my tags and registration. I paid for them to take care of all of this and almost 1 year later , nothing here 11 months ago and I am still waiting for my tags and registration. I paid for them to take care of all of this and almost 1 year later , nothing. I have called so many times. The title clerk flat out does not return any phone calls or messages. I’ve talked to 2 different managers numerous times. They both made empty promises , making up excuses. The last time I called I was informed that both of them no longer work there. Absolutely worst experience ever. More

After B Service on 7/20/21 the Check engine light came on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd t on. Was told it was due to low voltage, then found out that it was due to a cracked valve which was done during the B service. Returned for the 2nd time. Now resolved. More

Didn’t satisfy my what you owe me. On 2 occasions they did not satisfy the additional work they were supposed to do. I still have scratches in the hood . Looks like detailer messed up the paint job. Looks did not satisfy the additional work they were supposed to do. I still have scratches in the hood . Looks like detailer messed up the paint job. Looks like the detailer used a hard buffer. With them going back in forth with the loaners I now have a chip in my Windshield. Just very unhappy. More

Scheduling was a breeze along with the rental. The rental was available and I was in and out in less than five minutes.Carol kept me informed on the status and for some reason, when she makes a recommendatio was available and I was in and out in less than five minutes.Carol kept me informed on the status and for some reason, when she makes a recommendation, I feel like it’s my mom talking to me and she gets me every time. She is the reason why I continue to come to your dealership. Carol makes me feel like family. More

I am very satisfied with the service provided by this dealership. I wouldn’t think of servicing my auto anywhere else. It is one of the reasons I have bought my MBs there dealership. I wouldn’t think of servicing my auto anywhere else. It is one of the reasons I have bought my MBs there More

Horrible customer service with lying employees. Took 3 weeks to get my issue resolve. Could of at least washed it before you dropped it off. weeks to get my issue resolve. Could of at least washed it before you dropped it off. More

I have had my car serviced here for more than 10 years, and I always pleased with the attention given to me and my car. and I always pleased with the attention given to me and my car. More

Service was seamless. Carol was friendly, yet thorough and professional. The only negative was the loaner which seems to have been provided by Enterprise. The vehicle had very little gas and the tire pre and professional. The only negative was the loaner which seems to have been provided by Enterprise. The vehicle had very little gas and the tire pressure light came on maybe 5-7 miles from dealership. More

Mercedes Benz of Wilmington provided excellent service in a speedy manner. Carol the service agent was more than polite while asking only a few questions before showing me to a common customer lounge. I'd re a speedy manner. Carol the service agent was more than polite while asking only a few questions before showing me to a common customer lounge. I'd recommend this dealership to anyone in the area that owns a Benz. More

Everyone is very nice and helpful. If they make a oversight, they go above and beyond to correct without inconveniencing the consumer. Definitely recommend Mercedes! oversight, they go above and beyond to correct without inconveniencing the consumer. Definitely recommend Mercedes! More