Mercedes-Benz of Wilmington

Carol is great and very helpful. Kind and friendly staff. Would have liked service to stamp my service book upon completion of service, but otherwise all was perfect. Would have liked service to stamp my service book upon completion of service, but otherwise all was perfect. More

Wonderful friendly service department and qualified technicians serviced my van. The vehicle was worked on in a timely manner. The staff was very accommodating while I waited. technicians serviced my van. The vehicle was worked on in a timely manner. The staff was very accommodating while I waited. More

Service center is very friendly. Service advisor is very knowledgeable. Received appointment reminder by text which is helpful. Also, received text when service was complete. I like this format of communica knowledgeable. Received appointment reminder by text which is helpful. Also, received text when service was complete. I like this format of communicating service status. More

I had a good experience Jason did a fantastic job added two phones to Bluetooth very courteous very pleased with all the work that was done two phones to Bluetooth very courteous very pleased with all the work that was done More

Great customer support, world class experience. Getting the loaner car was very easy and quick. Car was returned on time as promised without any delay. the loaner car was very easy and quick. Car was returned on time as promised without any delay. More

The service was excellent. Unfortunately, there seemed to be a real issue with the detailing department. When I booked, I was told same day. When I dropped the car off, I was told it wouldn’t be ready until be a real issue with the detailing department. When I booked, I was told same day. When I dropped the car off, I was told it wouldn’t be ready until the next day. The next day at noon I got a call that it wouldn’t be ready until the following day. At that point, I cancelled the detailing. I would prefer the timeline I am promised to be followed. I’ll give Wilmington another shot, but right now Milford is looking like not such a long drive. There, I get what is promised. More

They communicated all of the work first. I wanted to make a note that there is something on the back window and there is something on the front of the car. I just wanted this noted in case I can’t get it of a note that there is something on the back window and there is something on the front of the car. I just wanted this noted in case I can’t get it off I’ll be bringing it back in then thank you. More

We took the car in for a replacement tire. Handled swiftly and efficiently. Carol is awesome and so pleasant. I will bring our vehicles to MB of Wilmington every time. swiftly and efficiently. Carol is awesome and so pleasant. I will bring our vehicles to MB of Wilmington every time. More

Very quick service satisfyed shuttle service also great customer service great one word great I recommend people to there it’s really good place thx customer service great one word great I recommend people to there it’s really good place thx More

Brad davis was great to work with, He explained everything well and was very accommodating with my visit. I will definitely ask for him when I return again for service. everything well and was very accommodating with my visit. I will definitely ask for him when I return again for service. More