Mercedes-Benz of Wilmington

Service here continues to excel! I'm looking forward to my next vehicle purchase here. I've been a 20 years customer, and I won't consider going elsewhere. my next vehicle purchase here. I've been a 20 years customer, and I won't consider going elsewhere. More

Great service! Jason always provides great service! He explains everything and provides advice on how to move forward with what ever the issue may be. explains everything and provides advice on how to move forward with what ever the issue may be. More

It was my first time there. Previously I went to another Mercedes dealership for service and the people at Wilmington were much friendlier and helpful. Thank you for the service! Mercedes dealership for service and the people at Wilmington were much friendlier and helpful. Thank you for the service! More

No wait , on the point and service advisor was professional and ready for what’s needed. Even Carol organized the loaner car for me. Thanks professional and ready for what’s needed. Even Carol organized the loaner car for me. Thanks More

Carol coordinated the service from start to finish. Very professional and efficient. She informed me of the issue and the price and completed the repair work while I waited. Took less time than expected. professional and efficient. She informed me of the issue and the price and completed the repair work while I waited. Took less time than expected. More

After some internal disconnects , Carol, your service rep, took charge of the situation and I was more than satisfied She was both personal and professional demonstrating excellent interpersonal and cu rep, took charge of the situation and I was more than satisfied She was both personal and professional demonstrating excellent interpersonal and customer-focused skills A value-added asset to the MB Team More

I was stranded on the road and my service advisor Brad worked very hard to fix my vehicle and get it back on the road again. worked very hard to fix my vehicle and get it back on the road again. More

The personnel I interacted with were professional and courteous. I am however somewhat confused about the maintenance performed considering the amount of driving miles I log monthly and annually. courteous. I am however somewhat confused about the maintenance performed considering the amount of driving miles I log monthly and annually. More

Minimum amount of time waiting,no complications during check in,really wanted to drive that 2021 AMG 63 while waiting though! Maybe next time, appreciate the service. Thanks! check in,really wanted to drive that 2021 AMG 63 while waiting though! Maybe next time, appreciate the service. Thanks! More

Very good experience buying my used car. E.J. Willard was knowledgeable, helpful, professional and made it possible to make purchase pleasant that day. Thank you. knowledgeable, helpful, professional and made it possible to make purchase pleasant that day. Thank you. More