Mercedes-Benz of Wilmington

Carol was outstanding in helping me with the issue of my car. She stayed in contact with me had a loaner prepared. And could not be any more pleasant on the phone and in person. car. She stayed in contact with me had a loaner prepared. And could not be any more pleasant on the phone and in person. More

Very nice dealership, clean and well organized. Service department is very professional. Loaner Car was ready and was clean and well maintained. Overall a pleasant experience . department is very professional. Loaner Car was ready and was clean and well maintained. Overall a pleasant experience . More

The staff here always treats us very fair and well. They never push to have something done that you don't want. They respect your wishes. never push to have something done that you don't want. They respect your wishes. More

Good service from the beginning and excellent communication via phone vall and text messaging.. Very clear information on the issues what needs to be done. communication via phone vall and text messaging.. Very clear information on the issues what needs to be done. More

Jason continually provides outstanding customer service. He always keeps me updated throughout the service process and effectively communicates great advisory regarding service needs. Outstanding always!!!! He always keeps me updated throughout the service process and effectively communicates great advisory regarding service needs. Outstanding always!!!! More

Thanks to Samy, I am now on my 8th Mercedes! And thanks to Jason, I would not go anywhere else for Service!! I purchased from other dealers, but it’s great to be back!!! to Jason, I would not go anywhere else for Service!! I purchased from other dealers, but it’s great to be back!!! More

The communication was great. It was done either by text/email. However, my car was returned to me with almost a flat tire 18 psi text/email. However, my car was returned to me with almost a flat tire 18 psi More

This is the second week I've had a flat tire and Jason K was so professional and helpful! He's an excellent service representative. was so professional and helpful! He's an excellent service representative. More

Scheduling service was very easy. The vehicle was promised to be finished in 1 to 1 1/2 hours and it was. Carol was very friendly and quick getting all paperwork done. Checkout was a breeze promised to be finished in 1 to 1 1/2 hours and it was. Carol was very friendly and quick getting all paperwork done. Checkout was a breeze More

I bought my glc 3 years ago. I always ask for Tony.This professional gentleman is so good at his job. Absolutely the best benz experience I've had. I would give 100 stars if I could. The most important thi professional gentleman is so good at his job. Absolutely the best benz experience I've had. I would give 100 stars if I could. The most important thing is I never felt he treated costumer differently. Always friendly. More