Mercedes-Benz of Wilmington

The service staff, especially Jason and Carol made servicing my car. I was happy to use the coupons that Mercedes-Benz emailed me. My car purrs like a kitten!!! servicing my car. I was happy to use the coupons that Mercedes-Benz emailed me. My car purrs like a kitten!!! More

I brought my vehicle in for aB service. Had previous I brought my vehicle in for a B service. Had previous vehicle serviced here with no issues. I knew service was going to be a few hours so I obtained I brought my vehicle in for a B service. Had previous vehicle serviced here with no issues. I knew service was going to be a few hours so I obtained a loaner. Came back to dealer a short time later, watched some tv and decided to browse the lot. I see my vehicle parked in the back of the garage. I figured it was done and when I inquired I was told that there was some confusion and an A service was completed and they would need to bring it back in to finish. Literally everything that day said I needed a B service. It was done a short time later. Thankfully I inquired because I may have been there the entire day. Overall - Poor communication, a subpar car wash (bugs were still on windshield) and when I arrived home two valve stem caps were loose and two were missing. I don’t expect these things from a Mercedes Benz dealer. More

Very pleasant and professional personnel from the time out walk in the door until you leave. The service is always professionally done and they keep you updated on your service until it is completed. out walk in the door until you leave. The service is always professionally done and they keep you updated on your service until it is completed. More

They took time to make the right diagnosis, and fixed the problem. I feel it took longer than i hoped. But the quality of work justified it in the end. the problem. I feel it took longer than i hoped. But the quality of work justified it in the end. More

I found it easy to schedule a last minute appointment. The issue with my car was diagnosed and repaired quickly. The overall service experience was excellent. The issue with my car was diagnosed and repaired quickly. The overall service experience was excellent. More

The worst Service In sales and service I will never buy The worst Service In sales and service I will never buy another vehicle from this place nor would I refer anyone to it they lied about the price of The worst Service In sales and service I will never buy another vehicle from this place nor would I refer anyone to it they lied about the price of the vehicle The bank gave me a price of 36000 The dealership charge me an additional 2000 plus over 2000 for sales tax $900 fee for something that they made up Horrible I guess it was about the commission and not about the Mercedes Benz experience . More

I have been dealing with this dealership for years the people the service overall concern for myself and my vehicle has been great and the service is always superior people the service overall concern for myself and my vehicle has been great and the service is always superior More

My visit was magnificent too say the least and the.staff was courteous indeed being a first time customer. The hospitality along with the service of my vehicle made me very very well pleased. was courteous indeed being a first time customer. The hospitality along with the service of my vehicle made me very very well pleased. More

Tony got me in and out the service was wonderful every one treat me good when I come there I came and got a new tire one treat me good when I come there I came and got a new tire More

Got an appt for check engine light right away. They fixed the problem same day (: i always take my car to this dealership when i need work done. the problem same day (: i always take my car to this dealership when i need work done. More