Mercedes-Benz of Wilmington

My sales representative, Shelby Donnelly, was outstanding! She made the entire buying experience exceptional. Also, Derek Wimbish, the sales manager, was phenomenal and incredibly responsive. outstanding! She made the entire buying experience exceptional. Also, Derek Wimbish, the sales manager, was phenomenal and incredibly responsive. More

Very Clean place. very professional handling by staff. Service adviser was very Respectfully and very polite. After service also very professionally handed. If got a chance I will definitely go back again Service adviser was very Respectfully and very polite. After service also very professionally handed. If got a chance I will definitely go back again. More

This dealership is great to work with, it makes taking my car in for service easy and I know any issues will be resolved! I my car in for service easy and I know any issues will be resolved! I More

The service was great and done in a timely manner. It’s always a pleasure bringing my car in for service. It’s never a long wait. always a pleasure bringing my car in for service. It’s never a long wait. More

Everything went well and smooth. As of right now I don't hear the issue that I was having anymore. If I do I'll be sure to give you a call. but overall thank you Jason hear the issue that I was having anymore. If I do I'll be sure to give you a call. but overall thank you Jason More

From the time you enter the dealership to drop off your vehicle until the vehicle is complete the staff makes you feel very welcome. They also take great care of your vehicle while in their service center vehicle until the vehicle is complete the staff makes you feel very welcome. They also take great care of your vehicle while in their service center and complete the work as stated and on time. More

After a regular service and a battery replacement l experience an unusual problem. The SOS function was not working. The next day I contacted the service department and explained the problem. They s experience an unusual problem. The SOS function was not working. The next day I contacted the service department and explained the problem. They said bring it in at my earliest convenience. So that afternoon l took it in and they worked on fixing the problem. About an hour later the contacted me in the lounge and told me it was going to take much longer than they expected and they didn’t was me to wait so long. They setup an an an appointment for two days later so I could leave the car with them. I did that. After I dropped the car off, that afternoon they informed me it would require a new part and it would cost $2,800. I thought that was too much and returned to pick up the car. Since it was an unusual problem I thought the people I delt with did a GREAT job. They were friendly and very professional. They explained to me in detail what was wrong an my exposure if it wasn’t replaced. Sine I have a cell phone and I always have it with me; I could use it in case of an emergency. I’ve had my car serviced there several times and it has always been a great experience. More

Online appointment scheduling,Early morning and weekend hours. Took care of check engine failure within warranty with some urgency the very next day. Provided me with a Courtesy loaner. hours. Took care of check engine failure within warranty with some urgency the very next day. Provided me with a Courtesy loaner. More

Alissa, our salesperson, was very helpful & responsive as usual, as this is our second purchase from her at Mercedes of Wilmington. MofW makes everything a breeze with their friendly & helpful staff! usual, as this is our second purchase from her at Mercedes of Wilmington. MofW makes everything a breeze with their friendly & helpful staff! More

Overall experience was excellent. Professional. I recommend. The 25 word minimum for writing a review is unnecessary - I imagine this prompts some to decline this process. recommend. The 25 word minimum for writing a review is unnecessary - I imagine this prompts some to decline this process. More