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Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,587 reviews
February 03, 2021
Excellent customer service...specifically, Jason was extremely helpful. Turnaround time was unexpectedly fast. Quality of work was up to par. Very satisfied with the end results extremely helpful. Turnaround time was unexpectedly fast. Quality of work was up to par. Very satisfied with the end results More
by JEFFREY.CONKEY
Verified CustomerEmployees Worked With
Jason Kuczeriawenko
February 02, 2021
Jason at the service department helped me with all that I needed. He was very exceptional. I really appreciate his commitment and dedication in handling my concerns. He is simply the best! needed. He was very exceptional. I really appreciate his commitment and dedication in handling my concerns. He is simply the best! More
by QUEENESTHERONE
Employees Worked With
Jason Kuczeriawenko
February 02, 2021
Great dealership and staff made the delivery seamless and were able to do delivery and paperwork when it was convenient for my timeframe. Love they way they go above and beyond to meet my needs. and were able to do delivery and paperwork when it was convenient for my timeframe. Love they way they go above and beyond to meet my needs. More
by DEL3
Employees Worked With
Rick Umani
January 31, 2021
Dru and Rick provided us with an excellent sales experience! And Jason and everyone in the service department have been providing us with exceptional service for many years. We highly recommend Merc experience! And Jason and everyone in the service department have been providing us with exceptional service for many years. We highly recommend Mercedes Benz of Wilmington. More
by COLLEEN S
January 31, 2021
The customer service was great after visiting land rover and being over looked. It was a great day meeting Alissa who treated my sister and I with the utmost respect. and being over looked. It was a great day meeting Alissa who treated my sister and I with the utmost respect. More
by Chenelle Pettiford
Employees Worked With
Alissa Facciolo
January 31, 2021
Thankful Sammy was able to take care of us . With customer service like this we will be back . We were very happy how we were treated and purchase with our car customer service like this we will be back . We were very happy how we were treated and purchase with our car More
by WORTHY4GOD
Employees Worked With
Samy Hamza, Tony Saienni, Jason Kuczeriawenko
January 30, 2021
Outstanding service! I was totally informed by the service adviser (Jason) about the work being done on my vehicle. I trust Jason and I highly recommend the Service Department at Mercedes Benz of Wil service adviser (Jason) about the work being done on my vehicle. I trust Jason and I highly recommend the Service Department at Mercedes Benz of Wilmington to get your vehicle serviced. More
by SLEE23
Employees Worked With
Jason Kuczeriawenko
January 29, 2021
Tony was very accommodating and friendly. Service department was well organized. MB needs to be more tech friendly and reduce all the paper receipts and description of work performed. Time to just em department was well organized. MB needs to be more tech friendly and reduce all the paper receipts and description of work performed. Time to just email the paperwork! More
by JOHN.KACZOWKA
Employees Worked With
Tony Saienni
