Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Wilmington
Wilmington, DE
1,587 Reviews
This dealership has stood proud in Wilmington for over 20 years, and we love serving the wants and needs of our customers in Wilmington. The Piazza Auto Group is a family-owned business, and we do business like one. That means you get the best customer service and satisfaction with every visit to Mercedes-Benz of Wilmington. We will not rest until you are completely satisfied.
There is nothing quite like a Mercedes-Benz on the road. These cars and SUVs are known for their luxury, but they also handle like a dream, and have performance that would make some racecars cry with envy. A Mercedes-Benz isn’t just a car, it’s everything that a car is meant to be, and we have an extensive inventory of new Mercedes-Benz vehicles right here in Wilmington. If you are looking for a C-Class, E-Class, GLE, GLA, GLC, or any other Mercedes-Benz, then we are ready to help.
If you are looking for a pre-owned vehicle, then we can help with that too. We have a prestigious selection of pre-owned vehicles, all of which had to undergo a rigorous inspection and certification process. This means every issue is fixed and addressed before you buy. We also have a huge selection of Mercedes-Benz Certified Pre-owned vehicles to choose from. No matter what vehicle you need, you can be sure that Mercedes-Benz of Wilmington has a luxurious option for you.
When you buy from Mercedes-Benz of Wilmington, we will take care of you even after the purchase. We offer roadside assistance for the life of the vehicles that we sell, and when you need service, we can pick up your vehicle and deliver it back to you with the service completed at no extra charge. Our technicians are factory trained and Mercedes-Benz certified to handle all of your automotive maintenance and service needs. We even offer free car washes to all our customers.
Mercedes-Benz of Wilmington has been awarded a 2021 Dealer of the Year Award by DealerRater, a leading car dealer review and reputation management platform and company of Cars.com Inc. Dealer of the Year Award recognizes auto dealerships across the U.S. and Canada that are evaluated first-hand by shoppers and report best-in-class in customer service, quality of work, friendliness, pricing, and overall experience in their reviews.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,587 reviews
July 17, 2021
Jason does an excellent job pleasing me for timing and service! He is always polite and punctual .the receptionist talk too long on greetings of Mercedes service! He is always polite and punctual .the receptionist talk too long on greetings of Mercedes More
by MICKIALTSCHULER
Verified CustomerEmployees Worked With
Jason Kuczeriawenko
July 16, 2021
The service provided was world class. My service representative was very prompt and all issues were taken care of. The waiting area was clean and well stocked representative was very prompt and all issues were taken care of. The waiting area was clean and well stocked More
by KEITH-HALE
Employees Worked With
Tony Saienni
July 16, 2021
We were extremely pleased with the professional, courteous, knowledgeable service & parts team. My daughter's car was in and out in one day exactly when they said it would be. A+ courteous, knowledgeable service & parts team. My daughter's car was in and out in one day exactly when they said it would be. A+ More
by CNSGLOBAL25
Employees Worked With
Ron in parts 5-stars, Jason Kuczeriawenko
July 16, 2021
I was very pleased with the service to my vehicle. My service manager Jason is the greatest. He is a very caring and professional individual. service manager Jason is the greatest. He is a very caring and professional individual. More
by WAYNE5728
Employees Worked With
Jason Kuczeriawenko
July 16, 2021
Purchased my second Mercedes from this dealer. Great sales team and excellent service. Highly recommend this dealer. Prompt courteous service all of the time. No exceptions. sales team and excellent service. Highly recommend this dealer. Prompt courteous service all of the time. No exceptions. More
by E350
Employees Worked With
Tony Saienni
July 16, 2021
Excellent customer service experience. Jeff and Shelby were great! No sales pressure at all and both are extremely knowledgeable. I will definitely be a repeat customer.. were great! No sales pressure at all and both are extremely knowledgeable. I will definitely be a repeat customer.. More
by RLJ
Employees Worked With
Geoff Townsend, Shelby Donnelly
July 16, 2021
The service was excellent as always and the service department staff was speedy and professional. Watching TV in the waiting area and drinking coffee made the time go by faster. department staff was speedy and professional. Watching TV in the waiting area and drinking coffee made the time go by faster. More
by armwood5
Employees Worked With
Brad Davis, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
July 16, 2021
Carol in service is amazing they gave me a very clean loaner car everyone was so cordial asking if they could help me with anything or everything loaner car everyone was so cordial asking if they could help me with anything or everything More
by BVNGOLF
Employees Worked With
Carol Siracuse Wilson
July 16, 2021
I’ve been coming to this location for 5 years because I feel like this dealership goes out of the way to make sure I am taking care of from providing me with a rental to making sure that the price is very feel like this dealership goes out of the way to make sure I am taking care of from providing me with a rental to making sure that the price is very affordable More
by DEZMONDJAMES
Employees Worked With
Brad Davis, Tony Saienni, Jason Kuczeriawenko, Carol Siracuse Wilson
